What are the responsibilities and job description for the Service Scheduler/Coordinator position at HANNABERY HVAC?
Established in 1972, we are Eastern Pennsylvania's premier heating and air conditioning contractor with several locations to serve our customers.
We are seeking an in office experienced dispatcher/service coordinator for scheduling customer appointments, dispatching technicians and data entry of invoices and contracts. Candidate must be detail oriented, able to work with a group and possess excellent telephone and computer skills.
Duties:
- Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications or needs.
- Confer with customers or supervising personnel to address questions, problems, and requests for service or equipment.
- Monitor personnel or equipment locations and utilization to coordinate service and schedules.
- Relay work orders, messages and information to or from work crews, supervisors, and field inspectors.
- Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory and other dispatch information.
- Determine types or amounts of equipment, vehicles, materials or personnel required according to work orders or specifications.
- Proficiency in phone, computer & email.
- Ability to multi-task.
- Other duties, as assigned.
Benefits:
- Full time, year round work
- Medical benefits *
- Dental plan *
- 401k with employer contributions *
- 6 paid holidays
- Excellent vacation package
* Employee contribution required
Requirements:
- Dependable
- Reliable
- Possess high moral and ethical standards
- Ability to pass pre-employment physical and drug and alcohol testing
- Ability to pass random drug tests and remain drug and alcohol free
- Clean background check
- Valid PA driver's license
- Ability to sit for long periods of time up to 9 hours
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Expected hours: 9 per week
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Referral program
Schedule:
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service/Scheduling: 3 years (Preferred)
Work Location: In person
Salary : $18 - $23