Grocery Store Retail Associate

Company Overview

Hannaford is a leading supermarket chain committed to delivering high-quality products and exceptional customer service.

Job Description

As a Sales Associate at Hannaford, you will be responsible for providing quality customer service within the Grocery Department. Your primary focus will be on ensuring that customers receive excellent service and have a positive shopping experience.

Key Responsibilities

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• Provide top-notch customer service, addressing customer inquiries and resolving issues promptly and professionally.
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• Maintain standards in accordance with the standard practice manual, adhering to company policies and procedures.
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• Assist the department in maximizing sales through excellent customer service and minimizing shrink by effectively managing inventory and maintaining a clean store environment.
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• Participate in visual merchandising and replenishment of merchandise to ensure an attractive and well-stocked store.
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• Support colleagues in meeting their goals and objectives, fostering a collaborative and inclusive work environment.
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• Clean shelves and shelf tag moldings to maintain a clean and organized store appearance.
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• Contribute to achieving sales growth by identifying opportunities to upsell and promote complementary products.
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• Stay up-to-date on product knowledge, including ingredients, nutritional information, and allergens, to effectively communicate with customers.
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• Report any incidents or accidents to management promptly, following company protocols for incident reporting and resolution.
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• Comply with all company policies, procedures, and regulations, including those related to food safety, sanitation, and security.
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• Attend training sessions and meetings as required to enhance skills and stay informed about company initiatives.
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• Perform other duties as assigned by management to support the overall success of the store.
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• Proactively identify and resolve customer complaints, providing solutions that meet their needs and exceed their expectations.
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• Develop strong relationships with customers, understanding their preferences and tailoring recommendations to their tastes.
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• Collaborate with the sales team to achieve sales targets, promoting products and services that meet customer needs.
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• Engage with customers to understand their feedback and concerns, using this information to improve the shopping experience.
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• Understand and comply with all company policies and procedures related to customer service, including those related to returns, exchanges, and refunds.
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• Communicate effectively with customers, responding to their questions and concerns in a clear and professional manner.
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• Ensure that all interactions with customers are respectful, courteous, and professional, reflecting positively on the company's reputation.
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• Stay focused on meeting customer needs, prioritizing tasks to deliver exceptional service even in high-pressure situations.
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• Embody the company's values, demonstrating a commitment to excellence, integrity, and teamwork in all aspects of your role.