What are the responsibilities and job description for the Coffee Shop Assistant Manager position at Hannah's Coffee House?
Coffee Shop Assistant Manager job description
Job brief
We are seeking a Coffee Shop Assistant Manager to assist management, organize daily operations, and motivate our staff to provide excellent customer service.
Coffee shop Assistant Manager responsibilities include assisting in scheduling shifts for baristas, monitoring daily expenses and revenues, and ordering supplies like coffee, milk, bakery products, and other supplies as needed. To be successful in this role you should have work experience with various roles in coffee shops. Also, you should be available to work during opening and closing hours, including weekends and holidays.
Ultimately, you will help increase profitability, boost customer engagement, and keep our coffee shop a favorite local spot.
Responsibilities
- Manage day-to-day operations of the coffee shop
- Hire and onboard new baristas
- Train employees on drink preparation and proper use of coffee equipment
- Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk and other ingredients)
- Make cash deposits and get coins for cash drawers
- Maintain and grow our Social Media and Website presence
- Work with Managerment to develop and update training materials
- Add new menu items based on seasonality and customers’ preferences (for example dairy-free coffee drinks)
- Advise staff on the best ways to resolve issues with customers and deliver excellent customer service
- Ensure all coffee shop areas are clean and tidy
- Nurture friendly relationships with customers to increase loyalty and boost our reputation
Requirements
- Work experience as a Coffee Shop Assistant Manager or Barista
- Hands-on experience with professional coffee machines
- Good math skills
- Availability to work within opening and closing hours (including weekends and holidays)
- Excellent communication skills with the ability to manage and motivate a team
- Customer service attitude
- High school diploma
- Additional certification (e.g. in Business Administration or Hospitality) is a plus
Job Type: Full-time
Pay: $14.34 - $15.65 per hour
Expected hours: 30 – 40 per week
Benefits:
- Employee discount
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
Education:
- High school or equivalent (Required)
Experience:
- Leadership: 1 year (Required)
License/Certification:
- Driver's License (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: In person
Salary : $14 - $16