What are the responsibilities and job description for the VIP Host position at Hannahville Indian Community?
Company Overview
Island Resort & Casino is a premier destination in the hospitality and casino resort industry, dedicated to providing exceptional experiences for our guests. Our commitment to outstanding service and a welcoming atmosphere sets us apart as a leader in the field.
If you are passionate about providing exceptional guest experiences and thrive in a vibrant environment, we invite you to apply for the VIP Host/Host position at Island Resort & Casino today!
VIP Services Host
HOURS: FULL & PART TIME POSITION(S); HOURS ARE AS SCHEDULED, MUST BE AVAILABLE TO WORK ALL SHIFTS, WEEKENDS AND HOLIDAYS
WAGE: BASED ON EXPERIENCE ($15-$20 Hourly)
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- VIP Services Host must maintain working knowledge of the day to day operation within the Island Club, Communicate closely with Island Club Supervisors, Coordinators and Hosts.
- Assist with Island Club functions as requested by Island Club Supervisors or Coordinators.
- Provide superior customer service to all gaming patrons to ensure a superior entertainment experience.
- Develop a personal relationship with high level players and those that have potential of becoming a high level player by floor contact, keeping in touch by phone, letter and/or e-mail.
- Maintain profiles of higher-level players to ensure all members of VIP Services staff know the players and how to serve them.
DESIRED QUALIFICATIONS:
Education: High School Diploma or GED.
Experience: Customer Service Experience
Knowledge: Computer knowledge required with an emphasis on Excel.
Skills and Abilities: Must have the ability to handle a stressful, fast paced environment. Must be able to resolve situations as they present themselves, and be able to think quickly to resolve them with good judgment. Must be able to prioritize and handle several tasks at one time with constant interruptions and deadlines. Must have excellent interpersonal communications skills. Must have the ability to lead by example with superior customer service. Must be able to quickly master new or job specific programs. Must be available to work any day/any shift, holidays and weekends.
TOOLS AND EQUIPMENT USED:
Must be efficient with general office equipment such as; computer, printers, copy machine, fax machine, postage machine, keno counter, lnfogenesis cash register, card embosser, two-way radios and telephone/paging system.
Job Types: Full-time, Part-time
Pay: $15.53 - $20.00 per hour
Expected hours: 28 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $15 - $20