Deposit Operations Officer

Description

Mineola, NY

ABOUT US:

Hanover Bank, The Bank of YOU – When you love your work and the people you work with, careers are made!

Embracing diversity, valuing inclusion and showing respect are the foundation upon which we build our team. At Hanover Bank, inclusion means respecting personal beliefs and appreciating that we all have perspectives that matter. We are stronger together as we move toward a shared vision of personal and corporate growth.

Whether you are just starting out or a seasoned professional, working for Hanover Bank can launch you on a path to success. With a passion for excellence, we strive to deliver exceptional service to our clients, foster a positive impact in the communities in which we work and live and help our team members achieve their professional goals. 

When you work with us you are empowered, engaged and encouraged to collaborate because every voice matters, every person counts!

 JOB SUMMARY: 

Hanover Bank is looking for a Full-Time Deposit Operations Officer. The Deposit Operations Officer will support the Director of Deposit and Retail Operations in managing the day-to-day deposit operations of the bank, as well as assisting with special projects. The role’s primary responsibility will be to perform a wide range of deposit operational duties including the origination and management of retail and business deposit products.

 DUTIES AND RESPONSIBILITIES: 

• Ensure day-to-day activities are effectively managed, including implementing and adhering to policies, procedures, and operational controls.
• Develop and/or improve existing ACH and Wire Processing, Cash In Transit activity, Deposit Profitability Analysis Products, among other products, to promote innovative delivery to consumer and commercial customers.
• Monitor and reconce deposit accounts to identify and resolve any discrepancies or unusual activity.
• Work with the Director to implement strategies to improve operational workflows, policies, and service-level agreements.
• Assist with transaction monitoring, reconciliation, and oversight to ensure transactions are processed securely while meeting business needs. This may include reviewing limit increases or fraudulent transaction escalations.
• Responsible for updating policy, procedures, training documentation, and facilitation to deposit and retail operations staff.
• Ensure adequate controls are in place to manage the risk associated with all services provided by the bank.
• Work with the Director to handle operational audits and vendor management 
• Assist management with ongoing application and process risk assessments for deposit accounts and services the bank offers.
• Monitor operational metrics and report on trends, performance, and issues to Management.
• Mentor, guide, and develop team members to foster a high-performing, adaptable workforce.
• Serve as an escalation point for all complaints from our clients that need management attention.
• Assist the Manager with HR related items, such as time off requests, timecard approvals, and performance action plans for Deposit & Retail Operations staff.
• May act as an intermediary for internal risk issues when needed.
• Conduct weekly/biweekly meetings with the subordinate team and report any operational deficiencies, as well as report issues that may present additional risk to the bank. 
• Assist with special projects and tasks as directed.

 PROFESSIONAL REQUIREMENTS: 

• Bachelor’s Degree preferred, but not required.
• Preferred accredited ACH Professional (AAP) Certification. 
• 5 years relevant work experience within the retail, e-commerce, and/or payments industry.
• Ability to think through practices, problem solve, and share helpful information.
• Attention to detail and ability to perform tasks with reliability, quickly, and accurately.
• Strong bank regulatory knowledge, including Reg E and Reg CC.
• Proficiency in Microsoft Office (Word, Excel, Outlook).

 SKILLS AND ABILITIES: 

• Excellent interpersonal skills and ability to interact with all employees, outside vendors, and customers.

OUR BENEFITS:

• Medical, Dental and Vision (including HSA, FSA & Commuter Benefits)
• Company-paid benefits to include life insurance and AD&D plus long-term disability
• Voluntary Benefits (including additional life insurance and AD&D insurance for yourself, your spouse and/or your dependent children, Voluntary Short-Term Disability, Pet Insurance and Legal Services)
• Supplemental Health Benefits (including Accident insurance, Hospital indemnity insurance and Cancer Care)
• Retirement- 401(k) with Company Match
• Paid Personal Time Off (PTO) & Paid Company Holidays
• Annual Bonuses
• Annual Increases
• Employee Events and Contests

Salary: $125,000-$150,000.00; placement within this range will vary based on experience and skill level.

Hanover Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Salary : $125,000 - $150,000