What are the responsibilities and job description for the Desktop Technician 1 position at Hanover Consumer Cooperative Society Inc?
ESSENTIAL JOB FUNCTIONS:
- Operations and Support –
- Provide professional first contact for users experiencing IT related issues.
- Perform system monitoring, verifying the integrity and availability of all end-user resources.
- Perform remote troubleshooting when necessary through diagnostic techniques and asking pertinent questions.
- Configure and deploy end-user equipment, i.e. Desktops/Laptops, Thin Clients, Tablets and Peripherals.
- Complete tickets assigned by internal ticket managing system, elevating when appropriate.
- Repair and recover from hardware or software failures.
- Travel to various Co-op locations as needed to work on hardware, or software
- Maintenance -
- Apply patches and upgrades on a regular basis, and upgrade administrative tools and utilities.
- Upgrade and configure end-user applications.
- Maintain knowledgebase, operational, configuration, or other procedures.
- Implement ongoing performance tuning, hardware upgrades, and resource optimization.
- Maintain asset database of end user equipment.
- Adhere to all Co-op policies, procedures and the employee code of conduct
- Other duties as assigned
EDUCATION/KNOWLEDGE/SKILLS:
- Associate's degree in a related field OR 2 years of Desktop Support experience
- Required experience
- Proven experience as a help desk technician or other customer support role
- Tech savvy with working knowledge of remote access systems
- Preferred experience
- Hardware
- Desktops and Laptops
- Printers
- Software
- Windows 11
- Ticket Management Systems
- Mitel
- Office Suite (Local & O365)
- Hardware
COMPLEXITY/PROBLEM SOLVING:
- Must be able to work in an ever changing environment
- Must provide superior customer service at all times, while maintaining a positive demeanor
- Must be able to solve problems and issues with little supervision