Admissions Coordinator

About Us:
Hanover Hill Health Care Center is a family owned and operated 124 bed award winning progressive skilled nursing facility located on a beautiful campus in Manchester, New Hampshire. Our Five Star, Deficiency Free, and 2nd annual Reader’s Choice awarded facility has a reputation for providing quality short and long term care to our residents with an emphasis on customer service, individualized care and positive outcomes.

Respect * Responsibility * Fairness * Honesty * Compassion

Position Requirements:

• Full time, typically Monday through Friday, 8am-4:30pm with flexibility and potential for on-call rotation
• Must be licensed by state of New Hampshire as a LPN or RN
• Minimum of (3) years experience in a healthcare setting
• Demonstrate ability to accurately assess and use independent clinical judgement for all SNF/LTC referrals
• Knowledge of Medicare, Medicaid, and Managed care billing practices and level(s) of care guidelines
• Computer proficiency; ability to effectively access and utilize various computerized systems
• Strong and effective English communication skills
• Ability to operate in a high paced environment while maintaining a positive supportive presence to all customers
• Must have reliable personal vehicle daily for hospital and community based referrals
• Supports and positively contributes to the workplace culture and values of HHHCC

Duties:

• Assess all inquiries within a timely manner, facilitate admission decision and ensure a positive experience for all parties involved
• Complete comprehensive clinical, financial, and psychosocial assessment to identify appropriate placement; and ensure patient/resident needs are met
• Ensure proper completion and distribution of required paperwork; including communication to all department heads
• Stay abreast of and ensure compliance with all admission, discharge and pertinent regulations
• Conduct facility tours; manage applications and sales process
• Responsible for case management of all managed care patients; facilitate updates as required, serve as liaison for communication with insurance agency, provide updates to patient/family, assist in the discharge planning process and maintain individual files.
• Meet census goals by working with interdisciplinary and consultant team for deliverables; report to Quality Assurance
• Develops and works to nurture and maintain referral relationships through excellent customer service oriented process
• Identifies and participates in marketing opportunities to maximize referral base; and enhance relationships with physicians, social workers, discharge planners, case managers and others that are a valued customer in the admissions process.
• Assists in the activities of the nursing department to ensure facility standards of care and state and federal regulatory compliance is being met
• Participate in facility Care Transitions meetings focused on reducing avoidable hospital readmissions and ensuring a smooth transition of care amongst healthcare institutions.
• Meets with resident and family on day of admission to welcome them; provide follow-up visits to ensure continued customer satisfaction.
• Collaborate with Social Services and assist in completion of Admission Agreement , discharge planning, bed holds, room transfers or other duties as requested.
• Foster teamwork through assisting in the nursing department as time allows. Examples include but not limited to facilitation of admission process, chart set-up, transcription of orders/verification, and medication administration.

Benefits:

• Competitive salary w/ generous paid time off
• 401k with employer contribution
• Comprehensive benefit package that includes major medical insurance

Job Type: Full-time

Pay: $80,000.00 - $90,000.00 per year

Schedule:

• Day shift
• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• nursing home case management: 1 year (Required)
• Health care admissions: 1 year (Preferred)

License/Certification:

• RN or LPN (Required)

Ability to Commute:

• Manchester, NH 03104 (Required)

Work Location: In person

Salary : $80,000 - $90,000