Enterprise Resources Planning Specialist

Strategically located near Philadelphia, our client is a life science manufacturing powerhouse boasting over 75 years of unparalleled experience. As an elite developer of custom, precision microvolume liquid transfer devices, they have set the industry standard for excellence. They manufacture precision life science diagnostic devices for the collection, transfer, and delivery of liquid biological samples. Their innovative automated solutions and venture manufacturing services help customers address their needs for scalable, high-volume capillary consumables and point-of-care diagnostic devices. Renowned for their durability and reliability, their products are a testament to their commitment to quality and innovation in liquid handling technology and are the preferred choice in laboratories around the globe.

Role Summary:

Our client has successfully completed a year-long project to replace its legacy ERP system with IQMS, a leading ERP platform designed specifically for the manufacturing industry. With the system officially live as of the beginning of this year, the company is seeking an experienced and hands-on ERP Systems Specialist to take ownership of the platform, ensuring its effective adoption and optimization across the organization. This role will be responsible for learning the system in depth and driving user adoption, providing training, technical support, and ongoing enhancements.

The ERP Systems Specialist will manage the relationship with the vendor, stay current on new functionalities, and help implement new features or enhancements as needed. Given that IQMS is SQL-based, strong SQL skills are essential, and experience with Crystal Reports is highly desirable. In addition to overseeing all aspects of the ERP system, this position will serve as the primary go-to person for IT-related matters, working closely with the company’s outsourced IT service provider. This role offers a strong career growth opportunity, with the potential to transition into an IT leadership position and take on broader responsibilities over time.

Key Outcome / Responsibilities:

• Become the in-house expert on ERP system, driving user adoption and ensuring seamless integration into daily operations
• Provide hands-on training and technical support to end-users on the new ERP system, addressing queries and system-related issues and continuously improving user efficiency
• Manage the relationship with the ERP system vendor, staying ahead of system updates, enhancements, and new functionalities
• Support system optimization by leveraging SQL-based capabilities and implementing necessary customizations
• Monitor system performance, identify potential bottlenecks, and implement corrective actions to maintain optimal system efficiency
• Plan and execute functional, system regression, integration, and performance testing to ensure system reliability
• Perform system updates and patches as needed, ensuring compatibility with the latest software versions
• Coordinate and analyze business processes, making recommendations to improve processes and resolve complex business problems
• Assist in developing cost estimates, and proposals, and work with vendors to resolve software issues, ensuring timely resolutions
• Customize system functionalities to align with specific business processes, working closely with relevant stakeholders
• Work closely with cross-functional teams across departments to identify system needs and ensure effective implementation

Qualifications Required:

• Strong understanding of ERP systems, preferably with experience in recently implemented systems, Experience with system configuration, implementation, and support is highly desirable
• Proficiency in SQL for system management and customization is essential. Experience with Crystal Reports is a plus
• Strong analytical and problem-solving skills to diagnose and resolve system issues efficiently
• Ability to translate technical concepts for non-technical users, collaborate across teams, and communicate effectively with both internal stakeholders and external vendors
• Experience in system testing, deployment, and user training. Prior ERP support, implementation, or administration experience is required
• Ability to manage multiple projects, provide updates, and deliver results in a fast-paced, dynamic environment
• Comfortable balancing independent work with team collaboration, adjusting to business pivots, and implementing best practices
• Bachelor's degree in computer science or a related field and IT-related experience, preferably within the manufacturing environment

Who they are:

• Ambitious, creative, and curious thinker who is eager to learn
• Willingness to share new ideas and think outside of the box
• Collaborative team player
• Detail oriented and deadline focused
• Passionate about technology