What are the responsibilities and job description for the Customer Success Manager position at Hansen Talent Group (HTG)?
Duties:
Responsible for establishing, building, and maintaining sustainable customer relationships. Ensures appropriate client communication, client focus, and client control of priorities by coordinating with the client organization at strategic, tactical, and operational levels. Works with customer to identify opportunities for innovation, cost reduction, improved efficiencies and business challenges. Acts as a liaison between I/S and customer for assigned business units.Ensures that the design and integration of proposed system, software, and hardware solutions leads to the development and growth of the business through effective use of technology.
Required Skills:
- Client/Customer/Stakeholder Relationships
- Technical Knowledge for system outages
- SLAs
- Facilitate Red Alert/outage tickets
Required Technologies:
- Microsoft Office
- Service Now
- Windows OS
Nice To Have:
- Infrastructure & Networking (high level)
- Splunk
- SolarWinds
Day to Day:
• Managing system outages by keeping the customer informed through outage notifications
• Coordinating meetings among various members of IS based on customer requests
• Notifying IS and Operations of changes (remediations) that will enter the environment
Soft Skills:
• Teamwork internal and among other teams
• Organization Skills
• Flexibility, quickly adapting to sudden changes
• Critical Thinking
• Composure in high stress situations
• Assertiveness, clearly and confidently communicating needs
