What are the responsibilities and job description for the Technical Service & Development Engineer position at Hanwha Advanced Materials Georgia?
We are seeking a Technical Service & Development Engineer who’s primary role will be to support of the commercial and quality organizations by providing on-site customer support, diagnostics, and solutions.
Responsibilities :
Includes but not limited to :
- Work with cross-functional teams (internal & at customer) to troubleshoot customer process issues and lead issue resolution efforts at the customer location in accordance with Hanwha Advanced Material’s recommended processing guidelines
- Identify and reporting on competing product activities at customers
- Duplicate customer processes at Hanwha Advanced Material’s laboratories to facilitate validation of new product developments, launch support, and quality issues
- Lead productivity improvement projects and other technical development efforts at strategic customer sites
- Use analytical tools such as DMAIC and DFSS and learn problem solving skills such as GR&R, DOE and mistake proofing to resolve technical processing issues
- Develop and maintain Hanwha Advanced Material’s troubleshooting guidelines and lessons learned database
- Act as technical focal point at customer and Tier 1 representing the product and the company
- Address customer problems that are related to materials
- Coordinate technical support for analytical processes, samples, and technical meetings as needed to ensure successful commercialization and quality resolution.
- Communicate customer feedback on products (including quality issues) to engineering, Q.C., and Account Managers.
- Work with the Quality team to identify and resolve quality issues
- Write Technical Reports and Visit reports
- Travel Required : 60-70% (approximately)
Required Education and Experience
Preferred Qualifications :