What are the responsibilities and job description for the Solution Sales Engineer position at Hanwha Techwin America, Inc.?
Position : Solution Sales Engineer
Must have Physical Security Experience to be considered
Location : (North Carolina and Washington, DC)
Overview : The Solution Sales Engineer plays a crucial role in supporting the specification, product adoption, and pre-sales efforts within key end-user accounts. This role involves close collaboration with Hanwha Vision America's sales teams, consultants, and end users within the assigned region. The primary responsibility is to provide technical support to secure sales, including delivering technical presentations, reviewing Hanwha system tools, training technicians on best practices, and assisting with RFPs and competitor analysis.
Key Responsibilities :
Pre-Sales Technical Support : Lead all pre-sales activities within the territory, focusing on Hanwha Vision America solutions. Collaborate with sales teams to support end-user opportunities from a technical perspective.
System Design & Integration : Execute comprehensive system designs, including site surveys, equipment placement, area coverage calculations, bandwidth and storage calculations, BOM creation, schematic drawings, and third-party product integration.
Customer Engagement : Serve as the first-line technical resource for key accounts, demonstrating Hanwha Vision's video products to integrators, consultants, engineers, and end users.
Training & Presentations : Conduct technology and customer-specific training sessions on Hanwha Vision America's products and solutions. Provide sales presentations to key stakeholders.
Cross-Departmental Collaboration : Work seamlessly across multiple departments to meet performance goals and exceed customer expectations.
Technical Escalations : Assist with the escalation of technical issues and special customer requests. Provide feedback on product and system-related issues to the technical support team.
Industry Representation : Represent Hanwha Vision America at industry trade shows and events as needed.
Reporting : Provide weekly updates on sales activities, highlighting areas for improvement to enhance business opportunities.
Travel Requirements : Regional and national travel up to 70% may be required, with occasional short-notice trips.
Qualifications :
Bachelor's degree in computer science, Computer Engineering, Network Engineering, Information Systems, or equivalent work experience.
4 years of experience in a customer-facing pre-sales role, preferably within the network video or physical security markets.
Certified Security Product Professional (e.g., Hanwha WAVE, Genetec, Milestone) is preferred.
Strong technical acumen with the ability to articulate complex solutions to both technical and non-technical audiences.
Experience with system design, product testing, and proof of concept development for complex systems.
Physical Demands :
Occasionally required to lift 20-40 lbs.
Ability to climb and stand on ladders or lifts for extended periods.
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