What are the responsibilities and job description for the Inside Sales Representative position at Hanwha Vision America?
Job Description
Job Title: Inside Sales Specialist
Location: Teaneck, NJ
The Inside Sales Specialist will serve as an extension of the field sales team supporting them in the selling of Hanwha Vision products to meet or exceed sales quotas. They will proactively work with Hanwha Vision partners, ensuring they have all the necessary information provided by Hanwha Vision to effectively sell and support video security products. The role involves daily collaboration with direct and indirect field support personnel to assist in the creation and delivery of sales quotations to Hanwha Vision customers. The Inside Sales Specialist will recommend products and perform product comparisons. They will handle inquiries about the company, products, inventory, order status and customer complaints.
Key Responsibilities:
- Present and Sell: Use strong communication skills to present and sell Hanwha Vision products to potential clients, emphasizing security features and benefits, while collaborating closely with the direct and indirect field sales force to meet or exceed sales quotas.
- Program Updates: Regularly update Hanwha Vision partners on current programs, promotions, new products, press news, and encourage eligible companies to enroll in the partner programs.
- Customer Relationship Management: Develop and maintain strong relationships with customers and partners through proactive communication, focusing on the specific security needs and challenges of clients.
- Product Recommendations: Recommend products and perform product comparisons to meet customer needs, particularly highlighting security features and benefits.
- Sales Quotations: Create and deliver sales quotations to Hanwha Vision customers.
- Inquiries and Support: Respond to general and specific inquiries about the company, products, inventory, and order status.
- Event Participation: Participate in events, seminars, trainings, webinars, and other activities to drive sales growth.
- Lead Generation: Identify potential customers through lead generation, qualify leads based on interest and purchasing ability, and coordinate with the field sales force on lead follow-up.
- Customer Complaints: Handle customer complaints and resolve issues professionally and in a timely manner, with a focus on security-related concerns.
- Database Management: Maintain a customer database and document all customer interactions and transactions
Requirements:
- Relationship Development: Strong ability to develop and maintain working relationships with STEP partners, with a focus on security solutions.
- Team Collaboration: Effective team player who can achieve results and objectives in a collaborative environment.
- System Proficiency: Proficiency in Hanwha Vision’s internal operating systems, including SAP and Sugar.
- Product Knowledge: Strong working knowledge of Hanwha Vision’s B2B product line and a basic understanding of IP video networking environments.
- Communication Skills: Exceptional verbal and written communication skills.
- Microsoft Tools: Proficiency in Microsoft tools, including Excel, PowerPoint, and SharePoint.
- Self-Motivation: Self-motivated and driven to succeed.
- Education: College degree preferred
