What are the responsibilities and job description for the Manager BSD Customer Service position at Hapag-Lloyd AG?
ABOUT THE ROLE
At Hapag-Lloyd, we will support the further development of your skills in our culturally diverse, stimulating environment as you help us grow our customer base. As the Manager of Business Systems Vendor and Customer Service EDI / API, you will provide effective, reliable support for systems users. Serve as a contact point when system impacts occur across regions. Collaborate across regions to arrive at systems decisions that affect the entire Hapag-Lloyd organization. Assist the Director with strategic direction and contribute to the business wide strategy.
RESPONSIBILITIES
- Analyze, design, and implement system solutions to meet the business needs and increase efficiencies.
- Ensure that existing systems are used most effectively by providing training, enhancing user knowledge, and initiating system changes where necessary
- Oversee offshoring activities to the GCC and act as the primary point of contact for the responsible department, GSCM, and the GCC team
- Manage employees within the Business Systems Department.
- Provide staff with guidance in handling difficult or complex problems and in resolving complex, escalated complaints or disputes.
- Assist internal customers in resolving complex issues requiring specialized knowledge of a functional area and / or broad knowledge across functions.
- Apply comprehensive knowledge of the principles, practices and procedures of a particular field of specialization in order to resolve complex issues or to build consensus.
- Develop new business processes for smoother workflows.
- Make certain that all departmental and functional training requirements are fulfilled.
- Identify, prioritize, and coordinate new system developments.
- Develop new business processes for smoother workflows.
QUALIFICATIONS
WORKING CONDITIONS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
While performing the duties of this job the incumbent is regularly required to sit, talk and hear. The incumbent regularly uses hands and fingers in the course of daily job duties, including the use of a personal computer. The vision requirement includes close vision. May incur mental stress due to time deadlines. May need to lift up to 15 pounds at times.
This job description describes the minimum job requirements. This description is illustrative and does not imply that the functions outlined below are the exclusive standards of this position. Incumbents will be expected to follow additional instructions and perform other related duties as required.
