What are the responsibilities and job description for the Senior Manager Sales Execution position at Hapag-Lloyd AG?
ABOUT THE ROLE
At Hapag-Lloyd, we will support the further development of your skills in our culturally diverse, stimulating environment as you help us grow our customer base. As the Senior Manager of Sales Execution, you will foster and improve the culture to help drive an empowered, engaged and winning working environment for your team. You will set the vision to clearly define the commercial strategy of the retail industry that will maximize revenue, utilization, and customer satisfaction through customer centric transport solutions in today's market environment. As the sales vertical lead for retail, you will be a subject matter expert and share key market trends.
RESPONSIBILITIES
- Lead, mentor, coach, develop and support a team of high-performing Account Executives to deliver consistent results and ensure high performance of the retail industry vertical.
- Develop and practice celebrating team wins in new and innovative ways.
- Make joint sales calls with sales staff to ensure quality representation and proper customer approach according to sales manual standards.
- Provide staff with guidance in handling difficult or complex problems and in resolving complex, escalated complaints or disputes.
- Assist staff with the development of their personal goals and budget.
- Drive the hiring and performance management process.
- Ensure all departmental and functional training requirements are fulfilled.
- Develop commercial strategies to increase business.
- Manage the effectiveness of new business, retention, and account growth sales efforts, and ensure that they are aligned with the overall business objectives.
- Ensure that the sales territory meets or exceeds volume / revenue / contribution objectives.
- Effectively communicate all account specifics to the Customer Service and Sales departments to ensure top level service, competitive pricing and process improvement based on feedback from stakeholder and customers.
- Ensure consistent application of Hapag-Lloyd policies to all personnel actions.
Ensure consistent application of Hapag-Lloyd policies to all personnel actions.
QUALIFICATIONS
WORKING CONDITIONS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the incumbent is regularly required to sit, talk and hear. The incumbent regularly uses hands and fingers in the course of daily job duties, including the use of a personal computer. The vision requirement includes close vision. May incur mental stress due to time deadlines. May need to lift up to 15 pounds at times.
This job description describes the minimum job requirements. This description is illustrative and does not imply that the functions outlined below are the exclusive standards of this position. Incumbents will be expected to follow additional instructions and perform other related duties as required.
