Coordinator Customer Service Invoicing

·        Accurate handling of invoicing reporting requirements / maintain SOP (as applicable)

·        Monitor and handling of OUFC (outstanding shipments to be invoiced) – Freight to be invoiced within 5days of discharge / departure.  Time Pending, max of 15days from activity.

·        Participate in cross-functional meetings, with other CS depts, discussing solutions for daily invoicing concerns. 

·        Adherence to PREX – Process Excellence, process as detailed in HIP

·        Creation of report and analyze data. 

Qualifications:  

•  Bachelor’s degree in business, Logistics, or related fields

·        Minimum 3 years’ experience in the Maritime Industry or the equivalent combination of education and experience preferred. 

·        Convey information clearly over the phone and express patience, empathy and understanding with the voice alone. 

·        Ability to understand and communicate with people whose native language is different from your own. 

·        Ability to be polite when asking people to repeat, calm those who are angry and manage multiple calls effectively.  

·        Knowledge and understanding of most shipping terms, routings, schedules and the general practices of various countries, carriers, ports, and terminals for job assignments. 

·        Excellent written and verbal communication, including active listening and report writing. 

·        Excellent organizational skills and attention to detail. 

·        Strong analytical, problem-solving, and math skills. 

·        Proficient using MS Office, Word, Excel, PowerPoint, Teams, and other software to meet work demands.

Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job the incumbent is regularly required to sit, talk and hear.  The incumbent regularly uses hands and fingers in the course of daily job duties, including the use of a personal computer. The vision requirement includes close vision.  May incur mental stress due to time deadlines. May need to lift up to 15 pounds at times.