Supervisor ED Chassis Admin

JOB SUMMARY
Responsible to support, steer, monitor, and supervise the ED Chassis team as well as streamlining and automating processes.
The incumbent assists the ED Chassis Admin team and the Sr Manager ED Phase Out with strategic direction and contributes to the business-wide strategy. This person is responsible for providing employees with guidance in handling difficult or complex problems and resolving complex, escalated complaints, or disputes. Applies comprehensive knowledge of the principles, practices, and procedures of a particular field of specialization to resolve complex issues or build consensus.
This person will support the day-to-day validation invoices and support the administrative process of creating purchase orders and any other activity to ensure the accuracy and timely payment of the vendor's invoices.

JOB RESPONSIBILITIES

• Provides primary support to the Sr. Manager ED Phase Out through various analyses and ad-hoc reporting.
• Assists internal and external customers in resolving complex issues requiring specialized functional knowledge or broad cross-functional expertise.
• Monitors and steers the workload of the staff.
• Continuously improves processes and automation within the group to enhance efficiency and accuracy.
• Troubleshoots issues as needed with the BSD (Business Systems Development) and EDI teams.
• Tracks, analyzes, and presents departmental KPIs and performance metrics to management, ensuring high productivity levels.
• Reviews and ensures compliance with the ICCL report, responding promptly.
• Ensures consistent application of Hapag-Lloyd policies in all personnel actions.
• Handles special projects as needed.
• Oversees the correction, validation, and timely processing of Depot and chassis invoices in Open Text (SAP system).
• Manages workload distribution, ensuring balances over 30 days do not exceed 5% and invoices are paid on time.
• Validates and processes chassis invoicing promptly.
• Validates and processes inland storage invoices (for empties) in a timely manner.
• Coordinates with the Accounts Payable, Equipment, and Transport Dispatch departments, as well as Chassis Vendors.

JOB QUALIFICATIONS

• Bachelor degree and minimum 3 years of logistics experience in the Maritime Industry, or the equivalent combination of education and experience preferred.
• Possesses specialized knowledge of all principles of the Operations function.
• Understands most shipping terms; can use a dictionary to find terms not recognized. Is willing to clarify shipping terms unique to a location. Understands routings, schedules and general practices of various countries, carriers, ports, and terminals.
• Proficient in MS Office (e.g., MS Teams, Excel, PowerPoint, etc.) and other software appropriate to work demands.

WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the incumbent is regularly required to sit, talk and hear.  The incumbent regularly uses hands and fingers in the course of daily job duties, including the use of a personal computer. The vision requirement includes close vision.  May incur mental stress due to time deadlines. May need to lift up to 15 pounds at times.