What are the responsibilities and job description for the Asset Recovery Specialist position at HAPO Community Credit Union Career Site?
HAPO Community Credit Union is an organization that believes in providing service that focuses on our members and giving back to the communities in which we do business - "Community" is our middle name. Our Standard of Service is to Defy Expectations. We promote individuality and encourage our employees to Defy Expectations®: To treat every situation as a unique opportunity to be in the moment and go beyond what is expected. We value every member and appreciate the opportunity to serve you.
Come defy expectations with us!
HAPO Health Benefits
- No cost premium health insurance for all employees, including medical, dental and vision
- Accidental death and dismemberment insurance
- Long term and Short term disability
HAPO Professional Benefits
- Competitive pay
- Pension Plan
- 401K program with match
- Flexible spending account (medical and dependent care)
- 0% interest on select personal loans
HAPO Personal Benefits
- Employee Assistance Program (EAP)
- Paid time off
- 11 paid holidays per year
- Paid Birthday day off
- HAPO Anniversary day off
- Volunteer Opportunities (Both Paid and Volunteer)
Essential Job Functions include but are not limited to:
- Make a high volume of outbound calls while taking a high volume of inbound calls
- Process payments via internal software
- Maintain accurate, real-time records of all conversations with Members
- Correspond with Members via email and chat
- Ability to diffuse situations as well as an ability to ask difficult questions with tact
- Ability to actively listen and retain information from Members calling in to discuss payment arrangements & hardships as well as help with filing insurance or GAP claims and any other requests for assistance
- Fluidly be able to navigate between various internal software and Microsoft Office & Word
HAPO is now accepting applications for a Asset Recovery Specialist in Kennewick, WA. We are seeking an individual who is ambitious, self-motivated and who strives to represent HAPO’s core commitment “Be in the Moment” and standard of service “Defy Expectations” with our members, community as well as the team they are a part of. Ideal candidates will be able to handle oneself in stressful situations. They will have strong organizational skills and be able to communicate effectively with staff, vendors and teammates. Candidates will be comfortable working in a fast-paced, high volume environment and possess the ability to prioritize work. They should understand the importance of follow up and attention to detail as accuracy is a critical function.
Requirements: High School Diploma or General Education Development (GED) certificate
Location: On-Site Kennewick (WA)
Schedule: Must be able to work 35-40 hours a week between the hours of 8:30am – 6:30pm M-F with Rotating Saturdays as needed.
Starting Pay Range (DOE): $21.57 - $26.96
This is an hourly position with the potential to earn incentive
*Typically, Selected candidates are hired between the minimum and midpoint range, based on applicable experience and qualifications.
HAPO is an equal opportunity employer that values employees and supports an organizational culture of diversity, respect and personal and professional growth.
*Only candidates selected to move forward in the interview process will be contacted. Please do not call for an update on the status of your application. Thank you for your understanding.
Salary : $22 - $27
