What are the responsibilities and job description for the Loan Support Processor position at HAPO Community Credit Union Career Site?
HAPO Community Credit Union is an organization that believes in providing service that focuses on our members and giving back to the communities in which we do business - "Community" is our middle name. Our Standard of Service is to Defy Expectations. We promote individuality and encourage our employees to Defy Expectations®: To treat every situation as a unique opportunity to be in the moment and go beyond what is expected. We value every member and appreciate the opportunity to serve you.
Come defy expectations with us!
HAPO Health Benefits:
- No cost premium health insurance for all employees, including medical, dental and vision
- Accidental death and dismemberment insurance
- Long term and Short term disability
HAPO Professional Benefits:
- Competitive pay
- Pension Plan
- 401K program with match
- Flexible spending account (medical and dependent care)
- 0% interest on select personal loans
HAPO Personal Benefits:
- Employee Assistance Program (EAP)
- Paid time off
- 11 paid holidays per year
- Paid Birthday day off
- HAPO Anniversary day off
- Volunteer Opportunities (Both Paid and Volunteer)
HAPO is now accepting applications for a Loan Support Processor in Kennewick, WA. We are seeking an individual who is ambitious, self-motivated and who strives to represent HAPO’s core commitment “Be in the Moment” and standard of service “Defy Expectations” with our members, community as well as the team they are a part of. Ideal candidates will have excellent multi-tasking skills as well as excellent written and verbal skills. They will have basic knowledge in math. They will be capable of handling themselves in stressful situations and pay attention to detail.
Essential Job Functions include but are not limited to:
- Capable of completing all clerical work including processing mail, daily filing, and scanning
- Research and complete credit bureau disputes while following all FCRA regulations and CDIA guidelines
- Process and post payoffs, payments, settlements, refunds, fees, reversals, and corrections
- Responsible for completing billing, claims, refunds, and posting payments for Total Loss, Debt Protection, GAP, MBP, Collateral Protection Insurance and other credit union products and services
- Assist members with all collateral title transactions, including but not limited to name changes, registering in other states, street legal modifications and error corrections
Requirements: 1-3 years related experience preferred
Skills & Abilities:
- Ability to apply critical thinking and decision making skills
- Ability to exercise judgment, initiative, and always uphold confidentiality
- Excellent verbal and written communication skills
- Attention to detail
Location: Kennewick, WA (HAPO Business Complex)
Schedule: Must be able to work 35 – 40 hours a week between the hours of 9am-6pm M-F
Salary Pay Range: $19.31 - $28.96
*Typically, Selected candidates are hired between the minimum and midpoint range, based on applicable experience and qualifications.
HAPO is an equal opportunity employer that values employees and supports an organizational culture of diversity, respect and personal and professional growth.
*Only candidates selected to move forward in the interview process will be contacted. Please do not call for an update on the status of your application. Thank you for your understanding.
Salary : $19 - $29
