Floor Manager - Members Club / Restaurant

Job Title: Floor Manager – Private Members Club / Restaurant
Location: Confidential (Disclosed During Screening)
Compensation: $85,000 – $95,000 per annum
Availability: Full Availability Required – Days, Nights, Weekends & Holidays

About Us:

We are an exclusive, high-end private members club and restaurant that offers an elevated experience through exceptional service, refined cuisine, and a sophisticated atmosphere. With a strong commitment to discretion and excellence, we cater to a discerning clientele who expect nothing short of the best.

The Role:

We are seeking a dynamic and experienced Floor Manager to lead our front-of-house operations. You’ll be responsible for ensuring impeccable service standards, managing a high-performing team, and creating memorable guest experiences. This is a hands-on role that demands exceptional attention to detail, leadership, and poise in a fast-paced, high-profile environment.

Key Responsibilities:

• Lead daily front-of-house operations with a focus on premium guest service.

• Supervise and motivate floor staff, including hosts, servers, and runners.

• Ensure consistent adherence to service standards, cleanliness, and club protocols.

• Handle guest inquiries, special requests, and issues with professionalism and discretion.

• Collaborate with the culinary and bar teams to ensure seamless coordination.

• Assist with scheduling, staff training, and performance management.

• Maintain awareness of VIP guests and personalized service expectations.

• Uphold a culture of excellence, hospitality, and confidentiality.

Requirements:

• Minimum 3–5 years of experience in a management role within a fine-dining restaurant, private club, or luxury hospitality setting.

• Proven leadership abilities with a hands-on, team-oriented management style.

• Excellent interpersonal and communication skills.

• Ability to stay calm and composed under pressure.

• Flexible availability including evenings, weekends, and holidays.

• Knowledge of POS systems and basic administrative skills.

• A passion for hospitality, service, and delivering exceptional guest experiences.

What We Offer:

• Competitive salary ($85,000 – $95,000 DOE)

• Competitive Benefits including Health, Dental and Life Insurances

• Opportunity to be part of an elite hospitality environment

• Professional development and growth opportunities

• A respectful and team-driven culture

• Confidential hiring process to ensure discretion