Hospitality Captain

We are building a community for creators with the help of creators! Happier is looking for professional Servers who are passionate about the art of hospitality to join our team! Our ideal candidate is an individual knowledgeable about various styles and cuisines. You should pride yourself on flawless execution, providing exceptional table service, and maintaining table appearance. All applicants must have experience working in a delicate, elevated dining environment.

The ideal candidate will quickly be able to adapt to the brand, values, and culture of the company, evoking passion and excitement for the process in all involved while providing an upbeat and positive client and team experience. Because we are a small team, we all wear many hats and are happy to roll up our sleeves and lend a hand whenever needed. Can-do attitudes and respectful, inclusive outlooks are greatly valued and expected of all team members.

This is a unique opportunity to join an outstanding culinary and service program. Be part of a curated group of influential, successful, and passionate professionals. 

These are FT positions, and you must be able to work a flexible schedule, including nights, weekends, and holidays.

The facility is a multifaceted destination that creates space for our everyday lives. Its raw minimalist architecture and pragmatic design set the tone for an environment to work, create, exercise, nourish, connect, and escape. The facility is a private membership club where an inclusive spirit orients exclusive access. 30,000 sq. ft of facilities, comprised of workspaces, art studios, recording studios, conference rooms, private bars and a restaurant, a Wellness Spa & Gym, a pool, and a rooftop deck. A consciously cultivated community connecting people of different ages, backgrounds, professions, and identities. 

Responsibilities

• Create HAPPIER experience for all guests, members, and coworkers
• Direct floor staff to ensure the fulfillment of Happier steps of service and hospitality standards
• Lead floor service, ensuring that it runs smoothly and that the team is working efficiently and effectively
• Facilitate communication between floor staff and kitchen
• Problem-solve guest incidents or complaints (service issues, spills, check disputes, etc.)
• Consistently helps create memorable experiences for our guests by personalizing service
• Recognize and engage with regulars and VIP guests to make them feel a part of the family
• Host the guests’ complete dining experience
• Retrieve and input F&B orders accurately
• Ensure proper table maintenance, including mise-en-place
• Ensure payment is completed for each guest
• Acknowledge and complete special requests
• Lead assigned back server throughout service
• Maintain professional and consistent communication with leadership
• Participate in executing on-site events as needed
• Complete assigned side work
• Responsible for knowing the full menu, including the full wine list
• Familiar with the industry's best practices, including the Department of Health standards

Requirements: 

• Prior fine-dining experience (2 years required)
• Energetic and team-oriented
• Extensive knowledge of wine and beverage pairings
• Extensive knowledge of beer and liquor
• Knowledge about a variety of cuisines
• Ability to multi-task in a fast-paced environment with a positive attitude
• Reliable, dependable, and responsible
• Attention to detail
• Willing to learn new and exciting things
• Experience with Aloha, Toast, Micros, or a similar POS system
• Must be able to lift up to 30 pounds
• Must be able to work standing and walking for extended periods of time

Team Benefits: 

• Health Care Plan (Medical, Dental & Vision)

• Paid Time Off (Vacation, Sick & Public Holidays)

• Family Leave (Maternity, Paternity)

• Free Food & Snacks

• Training & Development

• Team Member Referral Program - $250 for any referrals if your referral stays for 3 months, we are always looking for great candidates at fine dining places that have like-minded individuals. Please feel free to forward resumes. 

The base pay range for this position is a salary range of $20.00 per hour. The determination of what a specific employee in this job classification is paid within the range depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, etc.