What are the responsibilities and job description for the Host position at Happiness Kona?
Overview
We are seeking a friendly and organized Host/Host to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and creating a welcoming atmosphere. This role is crucial in ensuring that guests have a positive dining experience from the moment they arrive.
Duties
- Greet guests warmly as they enter the restaurant and provide them with menus.
- Manage the seating chart and assign tables based on guest preferences and restaurant flow.
- Answer phone calls with professionalism, handling reservations and inquiries efficiently.
- Maintain a clean and organized front-of-house area, ensuring that menus and promotional materials are up to date.
- Assist in managing wait times effectively, communicating with guests about their seating status.
- Collaborate with servers and kitchen staff to ensure smooth operations during service hours.
- Handle guest complaints or concerns promptly and professionally, ensuring satisfaction.
- Provide information about menu items, specials, and restaurant policies to guests as needed.
Qualifications
- Previous experience in food service or hospitality is preferred but not required.
- Strong customer service skills with a focus on guest relations.
- Excellent communication skills, both verbal and written, with an emphasis on phone etiquette.
- Ability to work in a fast-paced environment while maintaining professionalism.
- Familiarity with POS systems is a plus but not mandatory; training will be provided.
- A positive attitude and willingness to help others contribute to a great team atmosphere.
- Must be able to work flexible hours, including evenings and weekends as needed.
Join our team as a Host/Host where you can contribute to creating memorable dining experiences for our guests!
Job Types: Full-time, Part-time
Pay: $14.00 - $18.00 per hour
Shift:
- Day shift
- Evening shift
- Morning shift
Ability to Commute:
- Kailua Kona, HI 96740 (Required)
Ability to Relocate:
- Kailua Kona, HI 96740: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $18