What are the responsibilities and job description for the Supervisor- Happy Daz Cable Rd. position at Happy Daz?
Overview:
We are seeking experienced hourly supervisors to join our Happy Daz Team! Candidates should have a passion for customer service, a goal of delivering quality food and beverages, and experience leading a diverse team of people.
Responsibilities will include but, may not be limited to:
- Supporting the management team in a supervisory capacity by filling opening and closing shifts and performing management-level functions:
- Supporting crew members at the POS
- Supporting as needed in all positions throughout the restaurant
- Making contact with dine-in, and drive-thru guests
- Prioritizing drive time, direct labor, waste control
- Coaching crew as needed on attendance, uniforms, prep, portioning, product rotation, date labelling, and cleaning and sanitation
- Handling guest complaints using GRACE to provide a quality customer experience
- Participating in scheduled store meetings upon request
- Leading the team through example by upholding company policies, service standards, and health department regulations
- Assisting the management team with training and cross-training processes, following up regularly with trainers and trainees to promote consistency and cohesion
- Providing insight into employee performance to assist the management team with employee evaluations
- Using positive reinforcement with team members and expressing gratitude regularly to boost store morale
- Offering constructive feedback to staff members in the form of first-level disciplinary action.
- Promoting successful store communication through regular use of company email, shift recaps, Hot Schedules messages, and posted notices
Requirements:
- Must be 18 years old
- 1-2 years minimum customer service experience, cross-training preferred
- Must have open availability and be willing to work a changing schedule
- Record of exceptional attendance, reliability, and scheduling flexibility
- Attention to detail and desire to lead others by example
- Ability to communicate effectively with hourly team members and managers
Work Environment:
- The position is part to full-time, hourly
- The position will report to the General Manager
What We Offer:
Happy Daz provides a fun and family-friendly work environment. We offer competitive wages with weekly pay. We accommodate flexible scheduling to support our employees' work-to-life balance. All employees are eligible for employee meal discounts. For employees who meet full-time requirements, Happy Daz offers a comprehensive benefits package that includes health insurance 60% employer-paid premium, dental and vision, short-term disability, and company-paid life insurance. We also offer a 401-K retirement savings plan with a generous company match.
Happy Daz Restaurants is an equal opportunity employer. We offer a welcoming and inclusive environment in service of one another, our employees, the diverse customers we aim to serve, and the communities we call home. We do all of this with kindness, empathy and respect for each other.
