What are the responsibilities and job description for the Front Office Medical Receptionist - Vistancia position at Happy Ears Hearing Center?
Job Summary:
If you love spreading positivity and creating an inviting atmosphere, this is your chance to shine! As the Front Office Medical Receptionist at our new Vistancia location, you’ll be at the heart of our clinic, ensuring every patient feels heard, cared for, and excited to come back. From answering calls with a warm smile to supporting our team with smooth, organized clerical tasks, you’ll help keep our clinic running like a well-oiled machine while making sure our patients feel like part of the Happy Ears family.
About the Role:
We’re on the lookout for a bubbly, upbeat Medical Front Office Receptionist to join our team at Happy Ears Hearing Center at our new Vistancia office location. If you’re someone who loves helping others feel welcome and at ease, and you’ve got a knack for staying organized while keeping a positive attitude, this role is for you. As the first point of contact for our patients, you’ll play a key role in creating a fun, friendly, and compassionate environment, helping our patients feel comfortable and supported from the moment they walk in or call.
You’ll Be Responsible For:
- Greeting patients with a bright, friendly welcome that makes them feel instantly comfortable
- Collaborating with audiologists, patients, and families to provide top-notch care
- Creating personal goals for patients and cheering them on toward their progress
- Maintaining patient information in our system with care and attention to detail
- Handling patient intake forms and offering a little guidance with a smile if needed
- Checking in hearing devices and ensuring they’re ready and perfect for appointments
- Managing schedules with a cheerful attitude to keep things running smoothly
- Answering phones with enthusiasm to schedule appointments and assist current patients
- Collecting payments and providing receipts with a friendly approach
- Helping maintain a tidy and welcoming office environment (including stocking the coffee/snack station!)
- Performing basic tech duties like hearing aid cleanings, troubleshooting, and Bluetooth pairings
- Performing other miscellaneous office duties to keep the flow of the day positive and productive
Qualifications:
- Experience in a customer service or healthcare role
- Strong organizational skills and the ability to juggle multiple tasks with a smile
- Quick decision-making skills in fast-paced situations
- An empathetic and caring demeanor – you truly want to make a difference in our patients’ lives
- Excellent verbal and written communication skills
- Bonus points for experience with hearing loss or working in an audiology setting
- A passion for excellent customer care – you’re always ready to treat every patient with respect, care, and a cheerful attitude!
Benefits/Perks:
- 10 days PTO
- Paid holidays
- Competitive compensation
- Career advancement
- Health insurance
- Performance-based incentives
- A friendly, interactive, and supportive work culture with awesome team camaraderie
