Assistant Manager

We are excited to announce Happy Kids indoor playground is currently seeking an Assistant Manager to join our team. The ideal candidate will have a passion for creating positive, engaging environments for children and families, as well as experience in managing teams and providing excellent customer service.

Position: Assistant Manager – Happy Kids Indoor Playground

Job Summary:

The Assistant Manager will oversee the day-to-day operations of the indoor playground when the manager or cafe manager is off. He/she will ensure a safe, enjoyable, and welcoming environment for both children and their families. This role requires strong leadership skills, a commitment to outstanding customer service, and the ability to effectively handle and resolve any conflicts that may arise. Weekend and evening availability is a must.

Key Responsibilities:

• Supervise and lead a team of staff members to deliver exceptional customer experiences.
• Ensure the playground is clean, safe, and fully operational at all times.
• Handle customer inquiries, feedback, and resolve any complaints or conflicts promptly.
• Implement and maintain company policies and procedures.
• Monitor daily operations and ensure adherence to health and safety regulations.

Requirements:

• Proven experience in a managerial role, preferably in a customer service-oriented environment (experience in childcare or recreation is a plus).
• Excellent communication skills, both verbal and written.
• Strong conflict resolution skills and ability to handle stressful situations with professionalism.
• Outstanding customer service skills with a positive, proactive attitude.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Strong organizational and time-management skills.
• Ability to lead by example and motivate a team.
• High school diploma or equivalent (Associate’s degree or higher preferred).

Benefits:

• Competitive salary.
• 401(k)
• Health insurance options.
• Employee Discounts
• A fun, dynamic work environment where you can make a difference in the lives of children and families.
• Opportunities for career growth and development.

We are looking for a passionate, motivated individual to help create a positive and welcoming space for children and families. If you are ready to be part of a growing team and have the skills to lead, we encourage you to apply today!

To Apply: Please send your resume and a brief cover letter to Happy Kids Indoor Playground.

We look forward to hearing from you!

Sincerely,

Happy Kids Indoor Playground

Job Type: Full-time

Pay: $37,000.00 - $42,000.00 per year

Benefits:

• 401(k)
• Health insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Grand Rapids, MI 49512 (Required)

Ability to Relocate:

• Grand Rapids, MI 49512: Relocate before starting work (Required)

Work Location: In person

Salary : $37,000 - $42,000