Customer service representative

Join Our Caring Team at Chandler Small Animal Clinic!

Position : Veterinary Customer Service Representative (CSR)

Location : Chandler Small Animal Clinic, Chandler, Arizona

Employment Type : Full-Time

Competitive Salary : $ 14.00- $ 18.00 per hour, based on experience.

About Chandler Small Animal Clinic

Chandler Small Animal Clinic, located in the heart of Chandler, AZ, is a trusted full-service animal hospital dedicated to providing exceptional care for pets and their families since 1975! Offering a comprehensive range of veterinary services, including advanced medical, surgical, dental care, and preventative health.

We are committed to ensuring every pet receives personalized, compassionate attention.

Our clinic is more than just a place for treatment it's a hub for pet wellness and a partner to pet parents. We pride ourselves on our compassionate approach, state-of-the-art services, and unwavering dedication to delivering the highest standard of veterinary care.

At Chandler Small Animal Clinic, we treat every patient as if they were our own, building lasting relationships with the families we serve

We have a well-equipped clinic including Avimark software, digital radiology with radiologists' interpretation, digital dental radiology, ultrasound, in-house lab equipment and a Phovia light therapy unit.

We regularly work with board certified specialists who help make the highest level of care and expertise readily available to our pet families and their pets!

Visit our website for a closer look at : https : / / chandlersmallanimalclinic.com /

Your Role as a Customer Service Representative

As a Veterinary Customer Service Representative, you will be the warm, welcoming face and voice of Strickland Veterinary Clinic.

We are looking for a compassionate, proactive individual who genuinely cares about providing exceptional service to pet parents and supporting the needs of our veterinary team.

In this role, you'll set the tone for a positive experience, educate pet parents, and ensure seamless, organized service.

If you're a self-motivated, team-oriented professional with a love for animals, we'd love to welcome you to our team.

Who You Are

A Compassionate Connector : You have a natural ability to connect with pet parents, making them feel valued, heard, and at ease.

You enjoy building lasting relationships with pet parents and treating every interaction as an opportunity to create a positive impression.

Pet Parent Educator : You're passionate about helping pet parents understand the importance of veterinary care, taking the time to answer questions and provide non-medical guidance so that pet parents feel informed and empowered.

Master Communicator : You're skilled in both verbal and written communication, allowing you to communicate empathetically and clearly with pet parents, veterinarians, and team members.

Organized Multitasker : You excel in managing multiple tasks with precision whether it's scheduling appointments, handling financial transactions, or maintaining accurate records.

You stay on top of details to ensure every pet parent experience is smooth and efficient.

Financially Savvy : You're comfortable handling basic math and financial calculations, reviewing service charges, and reconciling the cash drawer to ensure transparency and accuracy for every pet parent.

Collaborative Team Player : You believe in supporting others and contributing to a positive, team-oriented environment. You understand that working closely with the veterinary team and fellow customer service representatives ensures the best possible care for pets and pet parents alike.

Problem-Solver with a Can-Do Attitude : You're proactive and resourceful, able to anticipate needs and address challenges quickly to enhance the pet parent experience.

Adaptable and Reliable : You thrive in a dynamic environment, capable of adjusting to the varied needs of pet parents, pets, and team members, all while maintaining a high standard of professionalism.

Key Responsibilities

Pet parent Relationship Champion : Greet each pet parent warmly and guide new pet parents through registration. Keep all pet parents informed of wait times, ensuring they feel appreciated and welcomed from their first interaction.

Pet Parent Educator : Respond to non-medical inquiries and provide valuable information, helping pet parents feel confident in the care their pets receive.

Communication Maestro : Manage phone calls, messages, and emails promptly, ensuring seamless communication with pet parents and the veterinary team.

Scheduling Expert : Coordinate appointments efficiently, manage reminders, reschedule missed appointments, and collaborate with referring hospitals to access patient records.

Record Keeper Extraordinaire : Maintain accurate records in our Practice Information Management System (PIMS) to ensure all pet parent and patient information is up-to-date.

Cleanliness Champion : Maintain a clean, inviting environment in the reception, waiting areas, and exam rooms, contributing to a comfortable and professional setting.

Financial Steward : Review service charges, reconcile the cash drawer, and handle financial transactions with accuracy to provide clear and transparent billing information.

Culture Ambassador : Foster a positive and supportive clinic atmosphere, contributing to a welcoming and collaborative environment for pet parents, pets, and team members.

Qualifications For This Role

Experience : Previous customer service experience in a veterinary setting preferred, with a track record of delivering exceptional service.

Communication Skills : Excellent verbal and written communication skills to interact effectively with pet parents and team members.

Interpersonal Skills : Friendly and approachable, with the ability to build relationships with pet parents and colleagues.

Organizational Skills : Highly organized and detail-oriented, capable of managing appointments, pet parent records, and interactions efficiently.

Technical Proficiency : Skilled in computer systems, scheduling software, and PIMS (Practice Information Management System) for seamless management of pet parent information.

Math Skills : Comfortable with basic math and financial calculations for accurate billing and financial reconciliation.

Empathy and Compassion : A deep love for animals and a genuine approach that helps pet parents feel supported and understood.

Team Collaboration : A cooperative team player who contributes positively to a collaborative, team-oriented environment.

Adaptability : Flexible and able to thrive in a fast-paced, changing environment.

Professionalism : Reliable, with a commitment to maintaining the highest standards of service and pet parent care.

Education : High school diploma or equivalent; additional education or certification in veterinary assistance or customer service is a plus.

What We Offer

Competitive Salary : $ 14.00- $ 18.00 per hour, based on experience.

Comprehensive Benefits Package : Health, dental, vision, paid time off, retirement plans, and scrub allowances.

Professional Development : Opportunities for growth and advancement within our practice.

Team Member Discounts : Enjoy discounts on services to support your own pets' health.

Referral Bonus Incentives : Earn generous bonuses for referring new team members.

Supportive and Impactful Team Environment : Join a team where your contributions make a meaningful difference in the success of our practice and the well-being of our pet parents and their pets.

How to Apply

PI255477689

Last updated : 2024-11-23

Salary : $14 - $18