What are the responsibilities and job description for the Operations Supervisor position at Happy Returns LLC?
Job Title: Warehouse Operations Supervisor
Location: Southaven, MS
About Happy Returns
Happy Returns, a UPS Company, is leading the charge in transforming the e-commerce returns experience. We’re not just solving a logistics challenge—we’re redefining it. By combining cutting-edge proprietary software with automated reverse logistics, we’ve created an end-to-end returns solution that is efficient, customer-friendly, and environmentally conscious. We pioneered box-free, consolidated returns—now an industry standard—and we’re not slowing down.
Our mission? Make returns beautiful for shoppers, retailers, and the planet.
With a 93 NPS and rapidly growing demand, we're expanding fast—and we’re looking for ambitious talent to help drive the future.
About the Role
As a Warehouse Operations Supervisor, you’ll play a key leadership role in our high-volume, fast-paced, and automation-enabled facility. You’ll be responsible for driving performance, developing talent, and maintaining a safe and energized work environment during your shift.
We’re more than just a warehouse—we’re a culture of continuous improvement, team development, and operational excellence. This is your chance to lead a dynamic team where innovation and engagement go hand-in-hand.
What You’ll Do
- Lead and develop a team of 20–40 hourly warehouse specialists.
- Champion a culture of safety, accountability, and operational precision in a fast-moving, tech-enabled environment.
- Communicate daily production goals, KPIs, and updates clearly and effectively across your team.
- Actively coach, mentor, and support associates—creating individualized growth plans and providing real-time feedback.
- Collaborate with leadership to identify process improvements and implement solutions that drive efficiency.
- Participate in interviewing, hiring, and onboarding processes to build high-performing teams.
- Foster an inclusive, team-first atmosphere with strong emphasis on engagement and recognition.
Who You Are
- A hands-on leader with a B.S. or B.A. degree and 3 years’ experience in a fast-paced warehouse or distribution setting.
- You’ve successfully led and motivated teams of 30 employees and take pride in people development.
- Comfortable with automation, data, and performance metrics—and you use them to make smart decisions fast.
- Thrive in environments of rapid change and growth and bring a “let’s figure it out” mindset.
- Possess a sharp eye for detail and high standards for quality and accuracy.
- Strong communicator and team builder with a passion for creating a positive and empowering workplace.
- Comfortable operating forklifts, electric pallet jacks, and walkie riders.
- Experience with problem/conflict resolution
Why You'll Love Working With Us
- Join a company that values your ideas, celebrates wins, and invests in your growth.
- Be part of a forward-thinking organization with a bold mission and a startup energy—backed by UPS.
- Experience a people-first culture where your development and engagement truly matter.
At Happy Returns, we believe diversity in thought and background fuels innovation. We’re committed to fostering an inclusive environment where everyone feels welcomed, respected, and empowered to thrive.
Ready to lead the future of returns? Let’s build something incredible together.
