Warehouse Operations Manager

Happy Returns is solving the #1 pain point of e-commerce: returns. Our mission is to make returns beautiful for shoppers, retailers, and the planet—which we do through our unique combination of proprietary software and reverse logistics. We invented 3rd-party box-free consolidated returns—which have since become the industry standard—and we provide the only end-to-end returns solution that is not only delightful for customers but also saves money for retailers and is better for the planet.

Happy Returns is:

• A UPS Company
• Loved and adored by shoppers — for proof, check out our 93 NPS
• Experiencing rapid growth
• Seeking top talent to contribute to the expansion of the business

Position Summary

The Warehouse Operations Manager will oversee all shift operating hours, facilities, and people in our Valencia, CA warehouse. Reporting to the Site Leader, the Warehouse Operations Manager will:

• Implements change and/or develops new processes as required to provide ability to better direct product to multiple locations and geographies
• Continuously measure and evaluate the departmental goals and all work processes, available daily labor and daily production goals and hourly progress towards these goals
• Improve quality and eliminate errors, reduce cost per unit; conducting weekly GEMBA walks; utilize six sigma practices to enhance the operation
• Conduct operation overview and facilitate meetings in the absence of the Site Leader, not limited to site safety walks, city and state inspections; and handle all facility escalations.
• Oversee hourly work force of 20-40 hub specialists and up to three supervisors, with this number expected to grow significantly in the coming months
• Oversee the 3PL (Roadie) operation on site
• Facilitate continued rapid growth by creating and executing strategic plans to accommodate increased unit volume and make optimal use of space available
• Continually improve and build upon existing processes by identifying areas of improvement, designing solutions with measurable impacts in mind, and executing such fixes
• Maintain a safe work environment by actively building and reinforcing safety standards at the site
• Recruit, hire, and train a world-class workforce of specialists and supervisors
• Ensure efficient day-to-day operations of the warehouse to meet and exceed target under-the-roof KPI’s
• Collaborate with the senior operations team to develop and streamline warehouse procedures
• Build and maintain an amazing work culture by instilling a team-oriented sense of camaraderie amongst the specialist population and devising reward systems that incentivize great work and collaboration. Our goal is to cement Happy Returns as a top workplace within the CA area.
• You will be the face of the site, so prepared to host partners, customers, and vendors as necessary
• Collaborate with cross-functional teams and departments including Automation, Transportation, Engineering, Quality, Product teams to ensure the smooth operation of your facility.
• Measure performance through metrics, providing feedback, and holding Managers accountable for their performance and the performance of their departments
• As needed partner with Managers to establish corrective plans to ensure that department meets objectives

Requirements

We are looking for someone with:

• B.S. or B.A. degree
• 6 years’ experience managing in a fast-moving warehouse environment
• 4 years’ experience managing supervisory employees
• Experience in an ultrafast-scaling organization and/or excitement to be a part of one – we are disrupting a multi-billion-dollar industry and are expecting tremendous growth in the near-term
• Proven ability to effectively motivate, develop, and manage 30 employees. Our culture is a critical part of our success, and you need to help drive it.
• Fine-tuned attention to detail – our retailer partners depend on us to return their products to them in perfect condition
• Excitement for working in a start-up environment with high level of ambiguity and change
• Strong project management and continuous improvement skills
• A long-term perspective on career development and desire to grow professionally within the company
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays on occasion based on business need

Work Environment

• Warehouse setting with exposure to varying temperatures and weather
• Lift up to 60 pounds and frequently push, pull, squat, bend, and reach
• May require extended hours or weekend shifts.
• Fast-paced, high-volume environment with multiple clients
• Stand/walk for up to 12 hours during shifts
• Work in an environment where the noise level varies and can be loud

EEO Statement
Integrated into our shared values is Happy Returns’ commitment to diversity. Happy Returns is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at Happy Returns has an ongoing responsibility to respect and support a globally diverse environment.