What are the responsibilities and job description for the Hub Automation & Engineering Manager position at Happy Returns?
Who we are:
At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.
Job Description Summary: Happy Returns is solving the #1 pain point of e-commerce: returns. We do this by providing a seamless system of technology, service, and logistics that gives shoppers the frictionless returns they want and retailers the low-cost and efficient service they require. Happy Returns operates a national network of Return Bar® locations staffed by friendly, well-trained Returnista® return specialists located in premier shopping centers, national and regional store networks, independent boutiques, and other convenient spots. Happy Returns is based in Santa Monica, CA, and is now a part of PayPal, a global leader in financial and payments technology. Come join our dedicated, fast-growing team and help us transform online shopping by making returns beautiful!
Job Description:
Position Summary
Happy Returns is experiencing rapid growth and has launched multiple facilities, or hubs, in the last two years. We now operate in Pennsylvania, California, and Mississippi. We are looking for an experienced distribution professional to set and execute a vision for automation in our hubs that supports continued growth and lean operations. This is a unique opportunity to impact a large operation at a rapidly growing logistics and technology company. A solid grasp of the landscape of warehouse automation, preferably with a background in engineering, is preferred but a diverse set of experience will also be considered. Reporting to the Expansion and Automation Senior Manager, the Automation & Engineering Manager will:
Play a key role in developing our vision for automation across our facilities to support growth and expansion, including as our operations evolve over time
Contribute to a strategic long-term-year facilities plan that optimizes available space and aligns with future automation solutions
Review engineering plans and assess their validity to ensure we make durable, effective choices with the technology we install in our hubs
Stay abreast of the landscape of automation and be opportunistic in gathering and presenting options to apply the best available technologies in our hubs
Develop key metrics to track progress against our plans and the return on our investment in automation, with the ability to scale these nationwide
Build a deep understanding of day-to-day operations of the warehouse and generate ideas to integrate automation alongside manual processes
Create a safe work environment by actively designing and implementing with a safety-first mindset
Collaborate with the senior operations team to develop and streamline warehouse procedures which maximize the lifespan and efficiency of our facilities
Contribute to an amazing work culture by integrating feedback and ideas from the specialist population and developing systems that inspire great work and collaboration. Our goal is to cement Happy Returns as a top workplace within the local regions.
Requirements
We are looking for someone with:
B.S. or B.A. degree
4-8 years’ experience designing, planning, or standing up warehouse automation projects, preferably with exposure to vendor management and engineering review.
Ability to work alongside software and systems development teams. A technical or analytical background is a plus.
Experience in an ultrafast-scaling organization and/or excitement to be a part of one – we are disrupting a multi-billion-dollar industry and are expecting tremendous growth in the near-term
Experience setting project standards and proven effective management of those standards
Proven ability to participate effectively in and at times lead project teams from idea generation to implementation. Our culture is a critical part of our success, and you need to help drive it.
A “get things done” attitude with the ability to pursue work independently and manage high quality results with little oversight
Excitement for working in a start-up environment with high level of ambiguity and change
Strong desire for continuous improvement of environment as well as a personal, lifelong learner mentality
A long-term perspective on career development and desire to grow professionally within the company
Willingness to travel up to 50% of the time
Benefits
Compensation for this position includes competitive pay and equity as well as a comprehensive benefits package that includes medical, dental, vision and paid vacation. We are looking for someone who loves a challenge and wants to participate in the upside opportunity of this large underserved market.
We believe we work more productively and our jobs are more enjoyable when our team includes members with a diversity of backgrounds and life experiences. We take all reasonable steps to seek out candidates with diverse experience and ensure our work environment is welcoming and respectful for everyone on our team.
For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.
As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.
