Veterinary Receptionist

Happy Tails Veterinary Hospital wants YOU to join our team! We are an AAHA accredited, integrative health, privately owned veterinary hospital in Pasadena, MD located near beautiful Downs Park!

Our Mission To provide gold star care to all patients, no matter the species, size, condition, weight, age, breed, or behavior. Every pet is special and deserves the best care. To educate our clients so that they can be more than just a customer receiving goods and services, but a partner in their pet’s health journey. To nurture our employees in their veterinary skills and professional growth so that they may be advocates for patient health, assets to the hospital, and contributing members of our community.

Our Hospital takes your work life balance, continued education, and contributions to the business seriously. We aim to provide an environment, training, and culture that promotes the values of transparency, compassion, and personal responsibility.

We are seeking receptionists that have open availability: mornings, afternoons, evenings, holidays, and weekends whether for full-time or part-time. Our team rotates their schedule to accomodate hospital needs, especially for our urgent care clientele. We are open 8am to 10:30pm every weekday, including holidays.

We give back to YOU by…

• Offering a salary ranging from $17-$21.50 per hour to start. Our payscale is designed to be commensurate with applicable experience, with raises based on passing tiers of skills mastered.
• Providing insurance plans via CareFirst BlueCross/BlueShield for health, vision, and dental.
• Paid Time Off and Sick Time, separately tracked.
• Providing Simple IRA retirement plans.
• Covering the cost of continued education opportunities, including conventions, symposiums, and online intensives.
• Discounted routine and sick care for any of your pets.
• Opportunities to move up in the hospital and be cross-trained with technician assistant duties, if desired.

Our ideal candidate…

• Values relationships with clients and patients and can be the face and voice of the business. Our receptionist team is every client's first impression of the hospital, and our ideal candidate understands that and desires that level of customer care.
• Is excited and able to learn basic veterinary knowledge such as preventative medication protocols, vaccine protocols, and healthy lab screening protocols. Our ideal candidate is able or excited to learn how to answer client questions about standard healthy care, process prescription labels, package laboratory samples, and discuss estimates with clients.
• Is able to handle stressful emergency cases with ease and compassion, and be clear, concise, and empathetic when speaking with clients, regardless of the stress caused by the patient's condition
• Is able to monitor and contribute to our social media accounts. Our receptionist team posts to our Facebook and Instagram accounts with promotions, announcements, and success stories.
• Is able to handle cash and credit card payments with accuracy and timeliness throughout the day. Knowledge of CareCredit and Scratchpay preferred but not required.
• Is able to type at least 40 words per minute and is proficient with email, Microsoft Office Suite, scanners, printers, and multi-line phone systems. Experience with veterinary PMS preferred but not required.

Job Types: Full-time, Part-time

Pay: $17.00 - $21.50 per hour

Expected hours: 20 – 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Retirement plan
• Uniform allowance
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Overtime
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)

Ability to Commute:

• Pasadena, MD 21122 (Required)

Ability to Relocate:

• Pasadena, MD 21122: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $22