What are the responsibilities and job description for the Assistant Branch Manager position at Harbor Bank of MD?
Job Description
Job Description
Title : Assistant Branch Manager
Department : Branch Administration
Reports To : Branch Manager
Status : Exempt
Summary :
This position is responsible for branch operations, developing / maintaining the retail banking business of prospective and existing customers. Assists the branch manager by directing operational functions of the branch and branch activities. Desired results must be exceptional, efficient, courteous and accurate. Implements personal banking concepts through the sale of loans, deposit accounts, and other retail banking services. Refers customers to other bank and company departments for additional service.
Primary Responsibilities and Duties :
- Quality Customer Service. Aggressively implement the Bank’s mission to provide a superior level of customer service within the branch.
- Leadership. Provides the appropriate managerial leadership and support to assure that the office is structured to deliver the Bank’s products and services in an efficient and effective manner.
- Business Development. Create and maintain an active selling environment.
- Administrative / Operations. Oversees branch’s compliance with established policies, procedures, timely audit requirements and, efficient resolution to operational issues. Maintains operational readiness of the branch including supplies, files, records, and maintains housekeeping and ground keeping. Promotes security awareness and ensures that all security procedures are followed, implemented and maintained. Has primary responsibility for the operational / procedural training of branch staff and conveys information and updates in a timely manner.
- Decision Making. Probes, listens, assess, recommends, and sells bank products and services. Also, resolves customer relations issues through courtesy, respect and effective negotiation.
- Manages all account products, including installment loans, overdraft protection, checking, savings, certificates of deposit, individual retirement accounts (IRA’s) and other retail banking services. Services these accounts by assisting customers with loan applications, opening new accounts, cross selling services, offering customers financial advice, resolving problems, etc. Is responsible for account retention.
- In conjunction with Branch Manager, reviews job performance and makes authoritative recommendations with regard to hiring and salary, and when necessary, discipline and discharge of subordinate branch personnel.
- Contacts current bank customers to solicit new business by mail or telephone to meet specific goals outlined for each personal banker, in order to expand retail bank services. Is responsible for attaining established monthly and yearly loan and deposit goals.
- Prepares loan documents, debits, credits, signature cards, and other material.
- Resolves customer problems. Obtains information, researches records, and follows- up on details to resolve the matter to the customer’s satisfaction.
- Works with collectors to collect delinquent accounts.
- Assists in answering telephones or waiting on customers in the lobby and / or performing teller duties as needed.
- Is accountable for thorough, accurate, timely work, and obtaining established loan and deposit goals.
- Must be able to travel to all branches within a 100-mile radius with limited notification.
- Performs other duties as assigned.
Skills and Abilities Required :
Minimum Requirements :
Compensation Range : $52,000-$65,000
EOE DV
Salary : $52,000 - $65,000
