What are the responsibilities and job description for the Experience Specialist position at Harbor Community Health Centers?
POSITION DESCRIPTION
Date : 11 / 01 / 2024 Please check one : New Revised
Position Title : Patient Experience Specialist I Pay Rate / Grade : $22.00 - $23.00
Reports to : Patient Experience Manager FLSA / Work Status :
Exempt Non-exempt
Full-time Part-time
Hourly Salaried
Direct reports : N / A
Schedule : Monday - Friday 8 : 00am - 5 : 00pm
JOB SUMMARY
This position is responsible for ensuring that all patient interactions / experiences are successful by
providing excellent customer service. The Patient Experience Specialist I is responsible for phone, patient
communication and administrative functions for the health center(s).
EXPECTATIONS
- Adheres to all Harbor Community Health Center (HarborCHC) policies and procedures.
- Observes all policies and procedures for the use of time-keeping system, including attendance,
tardiness, proper clocking procedure, overtime authorization, and that employee nametag is
visible.
concerns.
MISSION AND VALUES
Our mission is to provide quality, comprehensive, healthcare and supportive services to those in our
community, regardless of their ability to pay. Employees must possess a strong commitment to the
mission, policies, goals and philosophy of HarborCHC.
ESSENTIAL DUTIES & RESPONSIBILITIES
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and / or ability required :
electronic health records (EHR) system.
HarborCHC procedures.
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an ongoing, daily basis.
industry standards, and are followed.
QUALIFICATIONS
Required education, experience and / or training :
Key Competencies :
provider / staff productivity.
skills.
Human Resources Requirements :
PHYSICAL REQUIREMENTS
The physical requirements described here are representative of those that must be met by an employee
to successfully perform the essential functions of the job. While performing the duties of this job, the
H A R B O R C O M M U N I T Y H E A L T H C E N T E R S
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employee is regularly required to sit; use hands to manipulate objects, tools or controls; reach with
hands and arms; and talk and hear. The employee must frequently lift and / or move up to 10 pounds and
occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include close
vision, distance vision, peripheral vision, depth perception and the ability to adjust.
Hours : HarborCHC is open Monday-Thursday 7 : 30am-6 : 00pm, Friday 8 : 00am-5pm with occasional
overtime, or other shifts based on clinic need. This is a full-time, non-exempt position and any overtime
must be approved by the Supervisor in advance.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
HarborCHC provides equal employment opportunities (EEO) to all employees and applicants for
employment without regard to race, color, religion, gender, sexual orientation, national origin, age,
disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal,
state and local laws. HarborCHC complies with applicable state and local laws governing non-
discrimination in employment in every location in which the organization has facilities. This policy
applies to all terms and conditions of employment, including, but not limited to, hiring, placement,
promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.
DISCLAIMER
The above statements define this position as it currently exists and are intended to describe the general
content of and requirements for this job. They are not to be considered as an exhaustive statement of
duties, responsibilities, or requirements and does not limit the assignment of additional duties at the
discretion of the supervisor. HarborCHC is an at-will employer.
In addition, HarborCHC may change your duties, compensation or hours, or transfer, reassign, promote,
demote, suspend or otherwise change the terms and conditions of your employment (other than the at-
will relationship), with or without cause or prior notice.
Employee Name Date
Employee Signature
Salary : $22 - $23
