What are the responsibilities and job description for the Supervisor position at Harbor Community Health Centers?

POSITION DESCRIPTION

Please check one : New Revised Date : 06 / 24 / 2024

Position Title : Clinical LVN Supervisor Pay Rate / Grade : range $31.50 / hr. - $35.50 / hr.

Reports To : Nurse Manager FLSA / Work Status :

Exempt Non-exempt

Full-time Part-time

Hourly Salaried

Direct Reports : Medical Assistants

Schedule : HarborCHC is open Monday - Thursday

8am-6pm, Friday 8am-5pm.

Love what you do and do what you love.... Harbor Community Health Centers is seeking a Clinical LVN Supervisor

to join our team. HarborCHC is a trusted provider of state-of-the-art health services for men, women, and children

throughout San Pedro, CA, and the surrounding Los Angeles and South Bay areas. Our mission is to provide quality,

comprehensive healthcare, and supportive services to those in our community, regardless of their ability to pay.

Founded more than 50 years ago on the belief that every person of every age and income level should have access to

the best healthcare options available, Harbor Community Health Centers is dedicated to providing cutting-edge

healthcare services for residents of the San Pedro area, including preventive options like routine, school and sports

physicals, immunizations, OB / GYN care, and health screenings, as well as treatment of both acute and chronic

illnesses and diseases. Begun as the ‘storefront‘ Harbor Free Clinic in 1970, today the clinic features two locations in

San Pedro - a general care clinic and a location dedicated to pediatrics.

JOB SUMMARY

The Clinical LVN Supervisor will supervise medical assistants and direct the clinic‘s daily flow to ensure access,

efficiency, and departmental goals and deliverables are met.

EXPECTATIONS

Adheres to all HarborCHC Policies and Procedures
Must possess a solid commitment to the mission, policies, goals, and philosophy of HarborCHC
Observes all policies and procedures for the use of time-keeping system, including attendance,

tardiness, proper clocking procedure, overtime authorization, and that employee nametag is clearly

visible

Conducts self in a manner that HarborCHC‘s core values at all times

Maintains a positive and respectful attitude with all work-related contacts

Communicates regularly with his / her immediate Supervisor about Departmental and Harbor

Community Health Centers concerns

Consistently reports to work prepared to perform the duties of the position

Meets productivity standards and performs duties as workload necessitates

MISSION, VISION, AND VALUES

Our mission is to provide low cost, comprehensive high quality health care and supportive services to those in our

community who do not have access to medical care.

Our vision is ‘Improving the Health and Well Being of our Community‘

Our Core Values consist of Integrity, Compassion, Excellence, and Diversity, Equity, & Inclusion.

Employees must possess a strong commitment to the mission, policies, goals and philosophy of Harbor Community

Clinic.

ESSENTIAL DUTIES & RESPONSIBILITIES

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and ability required. The

percentage of time is an estimate of the time spent on that particular function over the course of a year.

Responsibilities may include but are not limited to :

Supervision (50%)

Maintain safe, secure, and healthy work environment by following and enforcing standards and

procedures, complying with legal regulations

Supervise orientation of new medical assistants to the organization, including training and

completion of medical assistant competency

Work with HR Manager and Nurse Manager to select, interview, and hire medical assistants

Plan and delegate daily work assignments, supervises staff for completion of assigned work,

oversees staff scheduling to ensure adequate clinical coverage at all times

Supervise and evaluate staff based on the organization‘s performance standards and values

Guide medical assistants by identifying problems and appropriate solutions

Identify and coordinate training needs for medical assistants

Point person for real-time communication in the care team. This includes communicating

scheduling changes and updates to all involved team members; and communicating with the care

team about population health management efforts and alerts

Handle and resolve patient complaints / grievances

Oversee maintenance of point of care test quality controls; ensure regular inspections of equipment,

emergency kits, medications, supplies are conducted and documented

Oversee ordering and inventory of all clinical supplies with a focus on cost control

Oversee ordering and manage physical inventory of vaccines according to clinical protocols

Work with the Quality Improvement Manager to ensure preventive screenings and chronic disease

management is performed for all patients based on gender and age recommendations

Work with the Risk Manager to minimize risks to the organization

Clinical (50%)

Adopt and promote a culture of service excellence and accountability to the back office staff and to

the patients

Follow all clinic safety policies and procedures; maintain a safe, clean and organized working

environment

Maintain patient confidence and protect operations by keeping patient care information confidential

in accordance with HIPAA

Serve and protect the organization by adhering to professional standards, policies and procedures,

federal, state, and local requirements, and section 330 requirements.

Provide nursing care to patients under the direct supervision of an independently licensed provider,

including but not limited to :

o Preparing exam room instruments, supplies, and equipment

o Reviewing / recording patient medical history

o Taking vitals

o Wound care (changing dressings, removing sutures, etc)

o Vaccine administration

o Point of care laboratory tests (urinalysis, EKG, glucose, A1C etc)

o Blow draws, preparing laboratory specimen

Provide second verification for vaccines and medication administration, PPD reading, etc., per

clinical protocols.

Perform all job functions professionally and courteously, which may include providing clinical

coverage, as needed

Other responsibilities and duties as assigned

QUALIFICATIONS

These specifications are general guidelines based on the minimum experience typically considered essential

to this job‘s satisfactory performance. Individual abilities may result in some deviation from these

guidelines.

To perform effectively in this position, the incumbent must have :

Minimum five years of LVN experience in a primary care clinical setting (FQHC preferred) with a

minimum of two years of supervisory experience

Licensed Vocational Nurse in the state of California, diploma and current licensure required

Must maintain a current BLS certification

Familiarity with electronic health records (eClinicalWorks preferred)

Knowledge of health insurances and ICD-10 and CPT coding

knowledge of public insurance programs (Medicaid, Medicare, Family PACT, MHLA)

Proficient in English and Spanish

Key Competencies :

Must have strong analytical and problem-solving skills

Must have proficient computer skills, including Microsoft Office abilities, with intermediate Excel

skills

Must have the willingness and ability to adapt to change, including advances in technology

Ability to handle multiple tasks and be highly organized and detail-oriented

Committed to the mission of Harbor Community Health centers

HR Procedural Requirements :

Legal authorization to work in the United States

A valid California Driver‘s license with clean records and access to an insured automobile

Clear all post offers, pre-employment background screening, drug screen, MVR, licensure, and

education verification.

COMPETENCIES

Accountability : Takes ownership for delivering on commitments; owns mistakes and uses them as

opportunities for learning and development; openly discusses his / her actions and their consequences both

good and bad; has an ability to identify strengths and developmental opportunities and leverages insight to

make adjustments to improve their effectiveness; courage to have the difficult conversation.

Communicating Effectively : Shares information. Listens and involves others. Clearly conveys ideas in a

manner that engages others and helps them understand and retain the message.

Patient Focus : Builds patient confidence, is committed to increasing patient satisfaction, sets achievable

patient expectations, assumes responsibility for solving patient problems, ensures commitments to patients

are met, and solicits opinions and ideas from patients.

Decision Making / Judgment : Approaches problems and decisions methodically and objectively; involves

others as needed; uses sound judgment in making decisions and understanding the impact to themselves,

customers, their team, and the organization; conducts the appropriate analysis to identify the symptoms and

root cause of issues; makes timely decisions.

Results Orientation : Is focused on outcomes and accomplishments; follows through on commitments;

can be counted upon to successfully execute on goals; motivated by achievement and a need for closure;

has an attention to detail and is both efficient and effective in achieving a high level of measureable

outcomes; persists in achieving goals despite obstacles.

Supporting the Mission : Actively supports Harbor Community Clinic‘s mission and values; uses

individual skills to add value to the mission of ‘provide no cost to low cost health care services to people

who do not have access to other health care‘; aligns actions around organizational goals; gives priority to

organizational mission and value when making decisions.

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an employee to

successfully perform the essential functions of the job. While performing the duties of this job, the

employee is regularly required to sit; use hands to manipulate objects, tools or controls; reach with hands

and arms; and talk and hear. The employee must frequently lift and / or move up to 10 pounds and

occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include close

vision, distance vision, peripheral vision, depth perception and the ability to adjust.

Hours : HarborCHC is open Monday - Thursday 8am-6pm, Friday 8am-5pm. This is a full-time, non-

exempt position and your supervisor must approve any overtime in advance.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

Harbor Community Health Centers provides equal employment opportunities (EEO) to all employees and

applicants for employment without regard to race, color, religion, gender, sexual orientation, national

origin, age, disability, marital status, amnesty, or status as a covered veteran by applicable federal, state and

local laws. Harbor Community Health Centers complies with appropriate state and local laws governing

nondiscrimination in employment in every location in which the organization has facilities. This policy

applies to all terms and conditions of employment, including, but not limited to, hiring, placement,

promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.

DISCLAIMER

The above statements define this position as it currently exists and describes the general content of and

requirements for this job. They are not considered an exhaustive statement of duties, responsibilities, or

conditions and do not limit the assignment of additional responsibilities at the Supervisor‘s discretion.

Harbor Community Health Centers is an at-will employer.

In addition, Harbor Community Health Centers may change your duties, compensation, or hours, or

transfer, reassign, promote, demote, suspend or otherwise modify the terms and conditions of your

employment (other than the at-will relationship) with or without cause or prior notice.

Employee Name Date

Employee Signature

Salary : $32 - $36

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