RV Resort General Manager

Job Summary

Harbor Grove RV Resort is seeking a full-time General Manager to oversee the daily grand opening and daily operations of a new RV resort in Corbin, KY. The ideal candidate will be responsible for ensuring exceptional guest experience, managing staff, and meeting revenue goals.

Duties

- Implement strategies to meet and exceed guest satisfaction and revenue goals

- Manage all aspects of resort operations including maintenance, front desk services, bookings, marketing, daily operations, vendor relationships, merchandising, and food service

- Develop and maintain relationships with guests to enhance their experience

- Create, monitor, and manage budgets to ensure financial targets are met

- Lead and motivate staff to deliver outstanding customer service

- Ensure compliance with all health, safety, legal, food service, and licensing regulations

- Work with owners to develop and maintain written Standard Operating Procedures and assist with opening

- Hiring and training of staff and development of training procedures and programs

- Create weekly schedules for staff and monitor labor costs

- Any and all other items as needed based on needs of the business or at the direction of owners

Requirements

- Proven experience in hospitality and/or food service management, preferably in a resort, RV resort, hotel, or similar setting

- Strong leadership skills with the ability to inspire and motivate a team

- Excellent customer service and guest relations skills

- Proficiency in budgeting and revenue management

- Ability to work self-directed with limited oversight

- Strong technology acumen, with experience with cloud-based services, including accounting and booking software, point of sale, inventory management, electronic document storage, as well as VoIP phone service

- Knowledge of phone etiquette and effective communication techniques

Preferred Skills

- Familiarity with RV resort management software systems

- Understanding of resort management principles

- Past food service management experience is preferred, but not required

Salary & Benefits

Salaried position with paid time off and opportunity for bonuses based on meeting and exceeding various targets. Full-time, year-round position. Starting salary based on experience and acumen in various areas. Long-term growth for a candidate that shows strong performance, the ability to work independently, and excellent team building and customer service skills.

Job Type: Full-time

Pay: $45,000.00 - $62,000.00 per year

Benefits:

• Paid time off

Schedule:

• Day shift

Work Location: In person

Salary : $45,000 - $62,000