What are the responsibilities and job description for the Care Coordination Assistant position at Harbor Health Services, Inc.?
Harbor Health operates two Elder Service Plan Programs of All-Inclusive Care for the Elderly, a program that allows frail elders to live in their homes and communities. Our Elder Service Plan has two medical and day centers in Mattapan and Brockton, MA and cares for more than 580 participants. We are currently seeking an extremely talented Care Coordination Assistant to join our team at the Elder Service Plan in Mattapan.
Harbor Health offers an excellent, comprehensive benefits package including Health, Dental, Vision, Life, & Disability insurance, 403b Savings Plan, Generous Paid Time Off plus 11 additional Holidays and much more!
Role :
The Elder Service Plan (ESP) Care Coordination Assistant works closely with the site Care Coordinator(s) to perform essential administrative and scheduling support for ESP participants. The Care Coordination Assistant proactively ensures medical and psychiatry appointments are scheduled, including all needs around transportation and other services. In addition, the Care Coordination Assistant supports teams by performing CMS-regulated / Medicare administrative tasks including management of all aspects of Care Plans.
Our ideal candidate would possess excellent customer service skills, an ability to be organized with a high volume of tasks, a capacity to perform detailed workflows consistently, and an openness to supporting teammates in their roles. .
Responsibilities :
Scheduling and Appointment Coordination
- Ensures regulated visits and physicals are scheduled in accordance with the Elder Service Plan / PACE regulations.
- Schedules follow up and acute visits as needed.
- Uses reporting tools, Excel files, and Electronic Health Record (EHR) to perform tasks efficiently.
- Supports new enrollee experience by providing scheduling and coordination for initial assessments.
- Ensures initial and follow up psychiatry appointments with ESP providers are scheduled and communicated to participants.
- Arranges transportation and supportive services when needed for participants.
- Engages families / support network as needed; able to identify who is most appropriate to contact based on participant’s medical record.
- Ensures appropriate appointment confirmation reaches participant and / or their relevant contacts, including Nursing Homes / Assisted Living Facilities.
- Supports community-based appointment coordination (e.g., scheduling, appointment maintenance, confirmation, etc.).
Care Plan and Site Support
Requirements :
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
