Dental Practice Manager

Harbor Health Services is an innovative, growing, mission-based organization that lives, serves and collaborates with our community members to achieve our mission to help individuals reach their full potential through access to local, affordable services that promote health. Harbor provides medical, behavioral health, dental, and support services to more than 34,000 patients in Boston, the South Shore, and Cape Cod. Harbor Health also operates two Programs for All-Inclusive Care for the Elderly in Mattapan and Brockton, providing comprehensive healthcare, transportation and social services for more than 580 frail elders who continue to live with dignity and independence in the community and a Woman, Infants and Children (WIC) Nutrition Program. We are currently seeking a talented Dental Practice Manager to join our team at the Ellen Jones Community Dental Center in Dennis. 

Harbor Health offers an excellent, comprehensive benefits package including Health, Dental, Vision, Life, & Disability insurance, 403b Savings Plan, Generous Paid Time Off plus 11 additional Holidays and much more! 

Role: 

The Dental Practice Manager is responsible for supporting the Senior VP of the Community Health Centers, Medical Directors and Dental Directors to ensure the efficient and effective day-to-day running of the clinical and operations departments at the Dental Center.

Responsibilities: 

• Participates in the planning, directing, coordinating and/or supervising of dental health care services. 
• Daily responsibility for the scheduling and realignment of staff to ensure effective coverage for efficient patient access and flow. 
• Interacts and problem solves with providers to remove barriers to streamlined, high quality patient care.
• Interviews, hires, trains, evaluates, and develops a diverse multidisciplinary staff.
• Directly supervises administrative staff and certain clinical staff, of assigned practice site.
• Ensures all related processes such as referrals, appointments, clinical indicators etc. are implemented and maintained for optimal outcomes. 
• Ensures that all office and medical supplies are maintained. 
• Assists in the implementation and monitoring of new initiatives. 
• Collects cash receipts and reconciles daily revenue.
• Develops, implements and manages data driven quality reports and makes recommendations as appropriate. 
• Assists the SVP, CHCs, Medical Director and Dental Director with audits and other regulatory activities.  

Requirements:

• Bachelor’s degree in public health, health care management, or related field preferred or equivalent experience such as 5 years of experience in healthcare operations
• Minimum of 5 years of progressive responsibility managing teams in a business and or healthcare environment, ambulatory practice experience preferred
• Knowledge of the principles and practices of health planning and clinic management, including Patient Registration, Scheduling, Template Building and Referral Management
• Excellent communication (both oral and written) and presentation skills
• Demonstrated leadership skills across a broad range of constituents
• Ability to lead and develop teams focused on patient satisfaction; proven track record in delivering outstanding customer service
• Experience in a Community Health Center setting preferred
• Technical experience using Electronic Health Records (EHR), 2 years of experience with/knowledge of EPIC/OCHIN EHR preferred
• Familiarity with health insurance, health care regulations, and DPH/HRSA preferred
• Intermediate skills in Microsoft Office 365 including Excel, Word and Outlook and Teams
• Must be familiar with Key Performance Indicators (KPI’s) and Metrics

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.