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WIC Program Assistant

Harbor Health Services, Inc.
Everett, MA Full Time
POSTED ON 1/22/2025
AVAILABLE BEFORE 4/16/2025

Harbor Health Services  is currently seeking a WIC Program Assistant to join our team at the Harbor WIC Program.

Harbor Health offers an excellent, comprehensive benefits package including Health, Dental, Vision, Life, & Disability insurance, 403b Savings Plan, Generous Paid Time Off plus 11 additional Holidays and much more!

Role :

The WIC Program Assistant coordinates the reception, file management, certification and check processing for WIC related activities.   This position is Full Time, 37.5  hours per week. The position is primarily based at our partnering WIC office at DotHouse Health but  must be flexible to work at our other WIC locations including the Daniel Driscoll Neponset Health Center in Dorchester as well.

Responsibilities :

  • Performs reception duties including :

Answers and directs phone calls

  • Screens applicant inquiries for eligibility
  • Manages appointment scheduling / rescheduling including reminder phone calls
  • Greets and triages participants to appropriate staff
  • Oversees flow of applicants / participants in waiting area
  • Clerical duties as required
  • Follows all protocols and / or regulations for processing applicants / participants for (re)certification including :
  • Verification of identity, income, residency, and participant category nad completes data entry for (re)certification.

  • Educates and / or explains participant’s rights and responsibilities, WIC foods, and using benefits at authorized vendors.
  • Referrals to MassHealth, Supplemental Nutrition Assistance Program (SNAP), and Transitional Aid to Families of Dependent Children (TAFDC) programs as well as other health and human service programs
  • Provides notification for end of certification, missed benefits, and / or ineligibility to receive WIC benefits
  • Oversees benefit issuance for prescribed food prescription including :
  • Re)issuing of food / formula prescription benefits

  • Security of WIC Card stock
  • Performs quality assurance activities
  • Requirements :

  • High School Diploma or G.E.D.
  • One year of general office experience with proficient computer skills including Microsoft Word, Excel and Outlook
  • Experience in health care or community facility preferred
  • Good communication and interpersonal skills
  • Must be available to work at multiple WIC sites and during program clinic hours, as needed
  • Bilingual Spanish / English highly desired
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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