What are the responsibilities and job description for the SSVF Housing Specialist position at Harbor Home Care?
DescriptionPosition : SSVF Housing Specialist Department : Veteran Services - Supportive Services for Veteran Families Reports to : SSVF Program ManagerPay Status : Location : 77 Northeastern BLVD Nashua, NH 03062Do you want to make sustainable change in our community? Harbor Care is seeking a talented and committed SSVF Housing Specialist to help further our mission. The Job : The SSVF Housing Specialist is responsible for providing direct housing search, placement, and stabilization services to homeless or at-risk veteran families in the SSVF program. The Housing Specialist works closely with veterans and their families to find and maintain permanent housing. This role involves collaboration with landlords, property managers, and community resources to identify appropriate housing opportunities and ensure ongoing housing stability.About Harbor Care : Harbor Care, formerly known as Harbor Homes and the Partnership for Successful Living affiliates, is an innovative health and human services non-profit organization that provides housing, healthcare, home health, behavioral health, addiction treatment, and more in collaboration with many community partners. Harbor Care is the new shared name of Harbor Homes, Keystone Hall, Healthy at Home, the Harbor Care Health and Wellness Center, and the Southern NH HIV / AIDS Task Force. We offer many programs specifically focused on our Military Veteran and homeless populations. Harbor Care integrates stable housing with vital supports such as : primary, dental, and mental health care, substance misuse treatment, employment services, and other wraparound supports proven to end homelessness, help change and save lives.Benefits : At Harbor Care, we consider our employees to be our greatest assets. We show this appreciation with our comprehensive benefit packages which include : Medical and Dental with a generous Employer Paid Portion. We also offer Voluntary Benefits such as Vision, Life Insurance, 401(k) with a competitive company paid match, and more. To promote a healthy lifestyle and living a well-balanced life, our employees are further benefited with a considerate time off policy and holiday schedule. In addition, employees can participate in our Employee Assistance Program to help support them and their families to handle life's challenges.RequirementsDuties & ResponsibilitiesHousing Search and Placement : Assist veteran families in identifying and securing affordable and appropriate permanent housing.Maintain a database of available housing units and relationships with landlords and property managers.Conduct housing assessments to match veterans with suitable housing options.Accompany clients to housing viewings and inspections as needed.Familiarization with HUD and other voucher programs (Assist with HUD VASH CM collaboration efforts)Landlord and Property Manager Engagement : Develop and maintain positive working relationships with local landlords and property managers.Mediate between landlords and tenants to resolve disputes or issues that arise including the case management team and management team as needed.Educate landlords on the SSVF program and benefits of renting to program participants.Housing Retention and Stabilization : Provide ongoing support to veterans to ensure housing stability, including referrals to supportive services such as employment, benefits, and mental health resources.Conduct regular check-ins with clients to monitor progress and address any barriers to maintaining housing.Assist with developing and implementing individualized housing plans to promote long-term stability.Provide 30 / 60 / 90 day follow up to ensure the Veteran is following up with Rental payments.Case Management Support : Collaborate with case managers to develop individualized service plans for veteran families.Participate in team meetings and coordinate with other SSVF staff to ensure comprehensive service delivery.Maintain detailed and accurate case files, documenting all housing-related activities and client interactions in compliance with program guidelines.Compliance and Reporting : Ensure all housing placements meet local, state, and federal housing standards, including habitability and safety requirements.Track housing outcomes and maintain records in the Homeless Management Information System (HMIS).Submit timely and accurate reports to the Program Manager, ensuring all data meets funder and agency requirements.Job RequirementsExperience : Previous experience in housing placement, property management, or case management.Experience working with veterans, individuals experiencing homelessness, or low-income populations preferred.HUD Vouchers, Section 8 and Public Housing policies and knowledge. Veteran PreferredSkills : Strong knowledge of affordable housing programs, tenant rights, and local housing resources.Excellent communication and interpersonal skills, with the ability to establish rapport with diverse populations.Ability to work independently, manage time effectively, and meet deadlines.Strong problem-solving skills and attention to detail.Proficiency in Microsoft Office and experience with HMIS or other case management software.Harbor Care's Commitment : Model and enforce the "Red Carpet Treatment" among staff and clients comprised of the following : Earn our clients' trust.Build long-term relationships.Give Clients the best possible experience to make them feel like they're coming to a place they belong.Provide the best quality of service. Treat every Client with dignity and respect with each encounter.You will prioritize communication from any Harbor Care employee seeking help for a client.Harbor Care is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
