Weekday Evening, Part-time Case Management Advocate (5-10pm)

Harbor House’s Crisis and Shelter Advocates implement, oversee and evaluate the delivery of client services and shelter operations in alignment with Harbor House’s Crisis and Shelter Program. The role of the advocate is to empower individuals affected by violence through the use of trauma-informed, evidence-based best practices, including active listening, empathetic validation, and connection to community resources that support independent and safe living. Advocates work closely with other program staff and partner programs/agencies within the community to support clients and potential clients. All Harbor House employees, including this position, are responsible for supporting and directly contributing to a culture of collaborative leadership.

This position will have the specific hours of Monday-Friday, 5pm-10pm (minimum) with the opportunity to pick up weekend shifts if desired.

POSITION SUMMARY

Advocates are responsible for providing trauma-informed, evidence-based best practice services including crisis response, shelter support and management, and providing advocacy, counseling, safety planning, and crisis intervention to survivors of domestic and sexual violence.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Program Advocacy and Support Services o Provide short-term individual advocacy, counseling, safety planning, and crisis intervention to all residents, including children

• Manage a case load of survivors of domestic and/or sexual violence, providing case management, education, support, and networking options with other survivors in alignment with trauma-informed, evidence-based best practices.
• Communicate with Advocate team to ensure quality services to residents

Shelter Management

• Oversee the operational and programmatic support services necessary for the crisis and shelter program oAssess and conduct initial intake of new residents and walk-ins, including
• Enable a safe and respectful community living environment through safety checks, supplying personal items, and maintaining a dignified shelter environment.

Crisis Management

• Manage and triage crisis calls to assess immediate needs, identify culturally appropriate resources and referrals, and support callers in developing a plan of action
• Provides emotional support, crisis intervention, and de-escalation

Community Collaboration and Coordination

• Develop and maintain effective relationships with other community service providers.
• Participate in community meetings, trainings, and committees in order to network for resources and better communication.

Quality Assurance

• Maintain accurate and timely record keeping to ensure precise, effective, and efficient demonstration of program services and in support of client safety
• Align with organizational practices and processes to enable an equitable, safe, inclusive environment for clients and staff.

Other duties as assigned to support the growth and functioning of the organization.

REQUIRED QUALIFICATIONS

• Ability to meet one of the following: oHigh school diploma/GED equivalent
• Relevant professional experience with transferrable skills oDemonstrated ability to meet critical skills and knowledge needed for success within the position.
• Ability to successfully pass a background investigation.

PREFERRED QUALIFICATIONS

• Previous advocacy experience or equivalent in related fields. oBasic knowledge of the criminal and civil justice system and the legal rights of victims.
• Experience working in violence against individuals and the corresponding issues, trauma, and impact.

CRITICAL SKILLS & KNOWLEDGE

• Effectively engage with clients, staff, and community partners with empathy, respect, and a non-judgmental attitude to establish trust and rapport. oActive listening, assessing and understanding needs and concerns
• Maintaining professional boundaries, and ensuring the relationship remains positive and productive. oProven interpersonal and communication skills, with the ability to relate to individuals and groups respectfully and in alignment with Harbor House’s commitment to diversity, equity, and inclusivity.
• Dedication to implementing and maintaining policies, procedures and standards associated with client confidentiality, client/staff boundaries, client/staff safety and other associated standards. oExperience with and/or ability to learn Microsoft Office Suite.
• Openness to being adaptable based needs of clients and shelter
• Willingness to work in shelter to maintain operations including cleaning, sorting, etc.

OTHER REQUIREMENTS

This position may be expected to participate in signature fundraisers, agency events, and community engagement activities. Advance notice will be provided if required.

The above statements reflect the general duties, responsibilities and competencies considered necessary to successfully perform the essential duties and responsibilities of the job and should not be considered as a detailed description of all the requirements of the position. Harbor House may change the specific job duties with or without prior notice based on the needs of the organization.