What are the responsibilities and job description for the Front Desk Agent Harbor House Hotel position at Harbor House Hotel?
Overview:
The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Responsibilities:
- Greet and welcome all guests approaching the Front Desk in accordance with the Four Diamond Standards.
- Maintain proper operation of the PBX console and ensure that all hotel standards are met.
- Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
- Answer inquiries from guest regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages and special promotions as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- College course work in related field helpful.
- Experience in a hotel or related field preferred.
- High School diploma or equivalent required.
- Computer experience preferred.