What are the responsibilities and job description for the Administrative Assistant position at Harbor House, Inc.?
Administrative Assistant
JOB SUMMARY
Responsible for providing excellent customer service to include answering the phone and door,
screening calls, and addressing immediate general questions of the public. The person in this
position must have excellent communication skills and the ability to multi-task. A working
knowledge of Excel and Microsoft Word is required.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily in a timely manner. The requirements listed below are representative of the
knowledge, skill, and/or ability required. Must have skills and knowledge to operate office
equipment such as a computer, copier and multi-line phone system. It is vital that this person
have the ability to work collaboratively on projects, ability to work independently and possess
outstanding attention to detail, as well as excellent time management skills.
Education and/or Experience
Minimum of a GED or high school diploma; previous experience in office work, customer
service and record keeping is required.
Physical Demands
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Ability to stand, reach, lift,
bend, knell, stoop, climb, push and pull items weighing 25 pounds or less; manual dexterity;
auditory and visual skills; ability to follow written and oral instructions and procedures.
Job Duties
- Serve as the first point of contact for those seeking HHI services therefore presenting with excellent customer service skills
- Oversee the front office area, including phone and door coverage and refer calls to the correct staff, take detailed messages
- Greet visitors and prospective clients and direct them to necessary staff
- Accept drop offs for clients, following approved protocols
- Take the lead, or assist as needed, with completing monthly reports including FUR, entrance surveys, exit surveys and year-to-date censuses
- Take the lead, or assist as needed, with obtaining and completing SNAP required paperwork for clients, as well as weekly DHS SNAP meetings
- Assist, as needed, with signing clients up for insurance
- Other duties as assigned
Per insurance, employees must be at least 21 years of age and have a valid driver’s license.
Benefit package includes employee health, dental and vision insurance, PTO, ten paid holidays and a 401K plan.
