What are the responsibilities and job description for the Urgent Care - Intake Specialist position at Harbor, Inc.?
Job Description
Job Description
Harbor is seeking an Intake Specialist for our Urgent Care! This individual will be responsible for completing the client registration process, and will obtain, verify, enroll, update and interpret client account information, including coordination of benefits.
Position is full-time, 1st shift.
Education / Experience / Other Requirements :
- High school diploma or equivalent required with two years of closely related office experience strongly preferred.
- Demonstrated knowledge and understanding of health / behavioral health billing procedures and eligibilities for third-party providers preferred.
- Strongly prefer prior experience in customer service and behavioral health setting.
- Must have strong attention to detail and be able to communicate effectively with various individuals.
- Competent computer / PC skills using Microsoft Office 365, Excel, and electronic health record systems.
- Must be able to establish daily work priorities and work independently and efficiently to meet deadlines
- Must be honest, dependable, self-disciplined, organized and be able to work well as a team member.
- Ability to manage stress and maintain client confidentiality.
- Flexibility, strong multi-tasking skills, and excellent organizational skills also required
Essential Job Competencies / Primary Duties :
Crisis Program
The Crisis Program entails meeting with clients who find themselves in a position where they do not have the skills to cope with a stressor(s), and are therefore said to be in crisis. Substance use, lack of access to medications, and an inability to meet basic needs can also be identified as crisis situations. These barriers could include lack of transportation, support from family and friends, and limited knowledge of resources available. Options for our clients include detailed safety plans or hospitalization if safety cannot be assured in a less restrictive manner. With the opening of Harbor’s Urgent Care we will now be able to provide ambulatory detoxification, emergency medication, and resources to help clients meet their basic needs.
The employee who is best suited for the Crisis Program is one who finds fulfillment in meeting clients on some of the worst days of their life and restoring hope that life can be worth living. This program can often be unpredictable and requires characteristics of a clinician that is patience, willing to explore the various options of care for each individual, comfortable with ambiguity, and can remain calm in the face of challenging behavior and / or crisis situations.
About Harbor :
Why Work for Harbor?
It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include :
