What are the responsibilities and job description for the Client Engagement Specialist position at Harbor?
Harbor is seeking a Client Engagement Specialist to join our growing team. As a Client Engagement specialist at Harbor, you are a strategic business developer skilled in the legal industry and passionate about identifying and growing opportunities within an assigned territory (made up of end-market / geo region / named accounts).
You’ll focus on building relationships with your assigned accounts, understanding their unique challenges, and driving awareness of Harbor’s solutions. Your role is central to achieving growth by establishing Harbor as a trusted partner within your territory and engaging clients in meaningful, solution-oriented conversations.
In alignment with Harbor’s go-to-market strategy, you’ll work closely with colleagues in both Go-to-Market and Delivery teams, as well as teams from our external alliance partners, to expand business potential by successfully presenting tailored solutions to our clients. You’ll report to one of our Client Engagement leaders (by end-market / geo) within the Go-to-Market domain leadership team.
What you’ll do:
- Territory / Account Strategy and Development: Develop and execute annual strategic plans for your assigned accounts and territory to ensure awareness of Harbor’s solutions and value.
- Identify and Expand Opportunities: Uncover and act on whitespace within assigned accounts, positioning Harbor solutions to meet client needs and drive revenue growth.
- Collaborate on Developing Opportunities: Partner with Delivery team colleagues to open and advance opportunities to solve client challenges.
- Client Engagement and Relationship Building: Cultivate and strengthen relationships with C-level executives, becoming a trusted advisor who understands their industry and strategic goals.
- Pipeline and Forecast Management: Maintain an active pipeline through opening, advancing and successfully closing new business; maintain regular and accurate forecast data that reflect a path to meet your assigned goals.
- Marketing Alignment: Execute to drive value from enterprise marketing activities – including events, growth marketing campaigns and community programs – to open and advance opportunities in your territory.
We think you’ll be a great fit if you have:
- Experience: 10 years in B2B business development within large, complex organizations, ideally in the legal industry.
- Strategic Execution: Proven ability to create and implement territory development plans, with a structured sales methodology (e.g., MEDDIC) and strong pipeline management skills.
- Leadership: Adept at forming and leading account pursuit teams, aligning stakeholders to address complex client challenges, and building loyalty with clients.
- Industry Knowledge: Deep understanding of the legal sector, especially large law firms and corporate legal departments, and the current trends and challenges they face.
- Cross-functional Collaboration: Skilled in partnering with stakeholders across Delivery, Go-to-Market, and Operations to align on priorities and deliver cohesive client experiences
What you can expect from us:
- Flexible Work Environment: Work remotely, or from our offices in Chicago or Moncton, with flexibility for US-Eastern or US-Central time zones.
- Comprehensive Benefits: Including flexible paid time off, medical and dental insurance, retirement funding, and professional development opportunities.
- Inclusive Community: Join employee resource groups, DEI programs, and ESG initiatives that reflect our commitment to a supportive and inclusive workplace.
