What are the responsibilities and job description for the IT Support Technician position at Harbors Home Health & Hospice?
Benefits:
- Competitive salary
- Paid time off
- Training & development
- Tuition assistance
Harbors Home Health & Hospice is looking to ad another team member to our IT Department
This role is an excellent opportunity for an early-mid career IT professional or student seeking hands-on experience in a dynamic, mission-driven environment. As a part-time IT Support Technician, you will not only assist with critical day-to-day technical support, but also gain exposure to core areas of modern IT operations - including system administration, security, compliance, and healthcare technology.
This role is an excellent opportunity for an early-mid career IT professional or student seeking hands-on experience in a dynamic, mission-driven environment. As a part-time IT Support Technician, you will not only assist with critical day-to-day technical support, but also gain exposure to core areas of modern IT operations - including system administration, security, compliance, and healthcare technology.
You’ll work closely with the IT Systems & Security Analyst and contribute meaningfully to the organization’s secure and compliant use of technology. We support a diverse set of endpoints and platforms, including Windows, iOS/iPadOS, and Android devices. We utilize services from Azure, Microsoft 365, Adobe, several healthcare-centric tools, and a leading electronic health record (EHR) platform, MatrixCare.
We value curiosity, clear communication, and a desire to learn above all-else. At Harbors, you’ll have the opportunity to build real-world skills in user support, process documentation, and IT service delivery, while learning how security and compliance are managed within a healthcare organization. If you're looking for a collaborative environment where your work has a direct impact and you can gain skills in advanced areas of IT, we encourage you to apply
REQUIRED:
Experience in an IT helpdesk, support, or technical service role
Familiarity with Windows operating systems, iOS/iPadOS, and Android devices
strong written & verbal communication skills
ability to explain technical concepts clearly
Ability to prioritize multiple support requests
PREFERRED
Experience with an EHR system
Proficient in Microsoft 365/ Microsoft TEAMS
Basic networking, user account management, and IT asset tracking
Service desk or ticketing system
Installing and troubleshooting Audio/Video equipment and multi function printers
EDUCATION:
Associate's degree in Information Technology, Computer Science, or related field
Equivalent experience or technical training will also be considered
PREFERRED CERTIFICATIONS:
CompTIA A or CompTIA ITF or Google IT Support Professional Certificate or equivalent
Microsoft Certified: Modern Desktop Administrator Associate or similar
Apple Device Support Certification or similar
Experience in an IT helpdesk, support, or technical service role
Familiarity with Windows operating systems, iOS/iPadOS, and Android devices
strong written & verbal communication skills
ability to explain technical concepts clearly
Ability to prioritize multiple support requests
PREFERRED
Experience with an EHR system
Proficient in Microsoft 365/ Microsoft TEAMS
Basic networking, user account management, and IT asset tracking
Service desk or ticketing system
Installing and troubleshooting Audio/Video equipment and multi function printers
EDUCATION:
Associate's degree in Information Technology, Computer Science, or related field
Equivalent experience or technical training will also be considered
PREFERRED CERTIFICATIONS:
CompTIA A or CompTIA ITF or Google IT Support Professional Certificate or equivalent
Microsoft Certified: Modern Desktop Administrator Associate or similar
Apple Device Support Certification or similar
Salary : $28 - $30
