Community Director

Summary

The administrator is responsible for the day to day operations and the direction of the community and ensure that the community complies with all policies and procedures set forth by the owner as well as those required by regulatory agencies. He/she also ensures that expectations of the owner and our customers are met or exceeded on a continual basis.

Essential Job Duties and Responsibilities

1. Ensures that the facility complies with all policies and procedures set forth by the owner, regulatory agencies and other appropriate bodies.

a. Carries out all policies established by the owner and advises on the formulation of these policies.

b. Develops and submits to the owner, a plan of organization for the conduct of facility operations, and recommends changes when necessary.

c. Selects, employs, and motivates, guides and discharges administrative team members to ensure quality of service and operations of the facilities.

d. Influences administrative, operation and human resources policies and decisions and ensure compliance with quality standards, the mission of the owner and residents rights and responsibilities.

e. Ensures the provisions of quality of service through the design and implementation of facility wide quality assurance and program evaluation plans.

2. Directs the financial management of the facility through budgeting review and implementation: reviews related reports, and sets standards for performance.

a. Ensures that all services are appropriately charged, bills are generated, and monies are collected in a timely manner.

b. Presents the owner, monthly reports reflecting the professional service and financial activities of the community such as special reports as may be required by the owner.

3. Ensures quality care and excellent communication with residents, families and staff.

a. Maintains physical properties in a good and state state of repair and operating conditions

b. Serves as the liaison and channel of communication between and the owner and all other appropriate bodies in existence now or at a future date.

c. Represents the community in its relationship with other health agencies.

d. Supports all quality and service initiatives of the organization to best serve the needs of our residents, families and other customers.

4. Demonstrates effective management/leadership skills.

a. Directs staff members effectively and clearly communicates to them individual and facility expectations.

b. Improves the skills and knowledge of staff members to help them realize their full potential.

c. Displays leadership skills to develop cooperation and foster teamwork.

d. Establishes and meets goal with support community and company objectives.

e. Ensures that all work is completed with optimal efficiency and effectiveness.

f. Displays initiative to act independently by taking effective action before being directed by supervisor or being forced by events.

g. Presents new ideas, philosophies or changes appropriately to gain acceptance or legitimate review.

h. Serves as role model by consistently exhibiting a professional and positive attitude.

5. Manages Human Resource issues within areas of responsibility.

a. Consistently interprets and fairly applies human resource policies and facility-wide policies to all staff.

b. Maintains effective and appropriate staffing levels

c. Prepares and conducts effective and timely employee performance appraisals.

d. Utilizes the performance management disciplinary process effectively and appropriately.

e. Ensures facility specific orientation to all new employees and ensures ongoing educational training as required by the community’s policy to meet the community’s needs. In collaboration with Human Resources, actively recruits, selects and retains employees for community vacancies.

f. Implements participative management and creative problem solving through employee suggestions, task forces, committees and other forms of feedback

6. Understand financial issues and effectively utilizes fiscal resources within area of responsibility and facility.

a. Effectively manages facility expenses on controlled expenses.

b. Identifies and implements opportunities for revenue enhancements and or/cost savings for the community.

c. Demonstrated responsible FTE management by scheduling staff to meet fluctuations in census and/or facility activity.

7. Responsible for maintaining census and waiting list of facility

a. Maintains waiting list and follows up with prospective residents and families on anticipated openings.

b. Conducts all outreach to professional referral sources in the area on a weekly basis

c. Attends monthly referral meetings to promote facility and discuss any openings in the facility.

d. Conducts all new admission paperwork with resident and/or families prior to admission ensuring resident agreement and all necessary documentation is discussed, reviewed and signed.

e. Coordinates any necessary advertising and marketing to ensure the reputation of the facility is kept to the highest standard and census remains full.

f. Ensures community is able to meet its budgeted census each month and maintain budgeted census of the community.

Qualifications:

1. Bachelor’s Degree in business management or healthcare management.

2. License as a Certified Assisted Living Director

3. In lieu of educational requirements, will consider someone with four years’ experience as an administrator in the healthcare setting.

4. Must be knowledgeable of laws, regulations, and guidelines pertaining to healthcare financial processes.

5. Must possess ability to make independent decisions and problem solve as appropriate.

6. Must possess ability to plan, organize, develop, implement, and interpret the programs, goals, objectives, policies and procedures of the business department

7. Must be knowledgeable of laws, regulations, and guidelines pertaining to healthcare financial processes.

8. Must possess ability to make independent decisions and problem solve as appropriate.

9. Must possess ability to plan, organize, develop, implement, and interpret the programs, goals, objectives, policies and procedures of the business department

10. Must possess the ability to positively interact with staff, residents, family members, visitors, government agencies and the general public.

11. Must have the ability to read, write, speak, and follow written and oral directions in the English language.

Key Competencies

Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Integrity and Trust: Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain.

Composure: Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.

Conflict Management: Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise.

Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers.

Listening: Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.

Compassion: Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pains of others.

Priority Setting: Spends his/her time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.

Perseverance: Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.

Peer Relationships: Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.

Job Type: Full-time

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Ability to Commute:

• Munising, MI 49862 (Preferred)

Ability to Relocate:

• Munising, MI 49862: Relocate before starting work (Preferred)

Work Location: In person