Product Launch Senior Manager - Client Operations

Job Description Summary

For over forty years, HarbourVest has been home to a committed team of professionals with an entrepreneurial spirit and a desire to deliver impactful solutions to our clients and investing partners. As our global firm grows, we continue to add individuals who seek a collaborative, open-door culture that values diversity and innovative thinking.

In our collegial environment that’s marked by low turnover and high energy, you’ll be inspired to grow and thrive. Here, you will be encouraged to build on your strengths and acquire new skills and experiences.

We are committed to fostering an environment of inclusion that promotes mutual respect among all employees. Understanding and valuing these differences optimizes the potential of both the individual and the firm.

HarbourVest is an equal opportunity employer.

This position will be a hybrid work arrangement, which translates to 2-3 days minimum per week in the office.

The Product Launch Manager - Client Operations Manager will assist with the launch of innovative new investment solutions for our clients. This is an exciting new role directly involved in the firm's expansion. The Product Launch – Client Operations Manager (Boston) will be part of the Client Operations platform, which is collectively responsible for supporting the operational build for the firm in new areas.

The role will include close collaboration with leaders of the Strategy, Innovation, and Execution function and ongoing partnership with a diverse set of colleagues across the firm, including Solutions, Legal, Compliance, Tax, Client Operations, and Financial Planning & Analysis, as well as external providers and advisors.

The ideal candidate is someone who is:

• Entrepreneurial, creative, thoughtful, and flexible, with significant professional experience in developing, fleshing out, and launching new investment products or solutions, preferably within private markets
• Strong attention to detail and ability to push for decisions on a project while seeking input from different perspectives, without existing precedents
• Excellent at communicating complex concepts in simple terms, in writing and in person
• Experience working in team environments, with the ability to lead or facilitate group efforts and to influence colleagues and counterparties using a range of techniques
• Organized and effective in independently driving initiatives, with the willingness and capability to assume responsibility and ownership of outcomes
• Focused on having a significant impact on the business, while considering short- and long-term opportunities and risks
  
  

What you will do:

Product Launch Manager – Client Operations will report into the Head of New Business Implementation for Client Operations, SVP and will help design the operational development of specific new products that are novel to the firm and align with the firm's strategy. The role will include:

• Assist in all aspects of the client operational launch of a new product from the point of concept approval to the first subscription
• Building a client operational readiness plan to launch
• Establishing key dependencies and goals to meet operational readiness launch targets
• Carefully reviewing legal and other product documentation from an operational commercial perspective
• Soliciting feedback and input from a large cross-section of the organization and evaluating different inputs to inform decisions around product terms and related sales and operating models
• Coordinating with operational leads to ensure that the firm will be prepared to support the operational needs
• Sharing experience and insights to influence product strategy and planning and prioritization process
• Other responsibilities as required
  
  

What you bring:

• 8 years of professional experience in the private markets or asset management space, focused on structuring / product development / product launch and related topics, from a commercial or legal perspective
• Demonstrated excellence in implementing multi-dimensional projects
• Strong familiarity with and interest in the private equity or broader private markets landscape
• Strong understanding of the mechanics and inter-dependencies of alternative investment funds
• Familiarity with different legal structures used for investors to access private market strategies
  
  

Education Preferred:

• Bachelors degree or equivalent experience, with preference for CPA/MBA
  
  

Experience:

• 8-10 years of experience in private equity or alternatives asset class