What are the responsibilities and job description for the Technical Support Specialist position at Harbourvest?
Job Description Summary
For over forty years, HarbourVest has been home to a committed team of professionals with an entrepreneurial spirit and a desire to deliver impactful solutions to our clients and investing partners. As our global firm grows, we continue to add individuals who seek a collaborative, open-door culture that values diversity and innovative thinking.
In our collegial environment that's marked by low turnover and high energy, you'll be inspired to grow and thrive. Here, you will be encouraged to build on your strengths and acquire new skills and experiences.
We are committed to fostering an environment of inclusion that promotes mutual respect among all employees. Understanding and valuing these differences optimizes the potential of both the individual and the firm.
HarbourVest is an equal opportunity employer.
This position will be a hybrid work arrangement, which translates to 2-3 days minimum per week in the office.
We are looking for Service Desk professional to join our team! The ideal candidate for this position will have a proven technical background and a passion for helping others. They will possess superb communication skills and be able to explain sophisticated technical issues to non-technical users in a clear and concise manner. They will be self-motivated, diligent, and able to work independently as well as part of a team.
About You
You are someone who possesses :
- A customer-focused approach and a dedication to providing outstanding service.
- A willingness to learn and stay up-to-date with the newest technologies and industry trends.
- A demonstrable ability to solve and resolve issues in a timely manner.
- Experience with support tools and ticketing systems.
- Strong organizational skills and the ability to handle multiple priorities simultaneously.
- A positive demeanor and the ability to remain calm and professional under pressure.
What you will do :
What you bring :
Education
Required :
Preferred :
Certifications (optional but beneficial) :
Experience
Required :
Preferred :
LI-Hybrid
