What are the responsibilities and job description for the Customer Service Rep position at Harcros Chemicals Inc.?
Harcros Chemicals Inc
Job Description
Job Title: CUSTOMER SERVICE REPRESENTATIVE
Job Code: 5116
Division: ALL
Department: ALL
FLSA Status: Non-exempt
SUMMARY
This position is responsible for being the first line of contact for Harcros. This may include email, mail, telephone, web portal, or in person by internal & external customers.
Essential Duties and Responsibilities- Other duties may be assigned. Responsibilities may vary by location.
- This position must be able to handle a large volume of emails, phone calls and sales order processing.
- Will be the liaison between customers and internal & external associates.
- Processing orders for material or merchandise received from customers.
- Responsible for interacting with customers & suppliers via email, phone call, and web portal.
- Participate in general office duties such as filing, ordering office supplies, sort and deliver mail, and more.
- Enter orders into computer, check inventory levels, generating shipping papers, and check customer credit.
- Constant communication with customers regarding their order status.
- Being the point of contact for external & internal departments such as customers, suppliers, warehouse, shipping & freight carriers.
- Check orders for accuracy. Gather & attaches required additional documentation.
- Prepare & process invoices, issue credit memos, and assist Credit Dept. by checking customer payment status.
- Processes vendor invoices, freight bills, product returns, freight claims, and corrected billings.
- Maintains signature file of additional forms for customer order release.
- Schedule production of product as necessary.
- Coordinates shipments to other branch facilities and customers.
Experience and Education Criteria
- High school Diploma or General Education Degree
- 1-3 years related experience and/or training
- OR equivalent combination of education and experience
The Impact You Will Make:
- Opportunity to make a difference on business results
- The ability to learn and grow as a Support Specialist
- Build a long-term career with a great organization
- Being an Employee-Owner
What We Are Looking For:
- Someone who is a Customer Focused Professional
- Efficient Multi-Tasking Skills
- Exceptional Communication Skills
- Excellent Organization & Problem-Solving Skills
- Service Oriented
SUPERVISORY RESPONSIBILITIES
None
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
OTHER QUALIFICATIONS
Ability to use and knowledge of personal computer and related software. Ability to operate common office machines.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl.
The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
