What are the responsibilities and job description for the Customer Service Representative position at Harcros Chemicals Inc.?
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Job Title:
CSR
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Job Code:
5116
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Department:
Office & Clerical
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Location:
All
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FLSA Status:
Salary Non-Exempt
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Summary:
At Harcros Chemicals Inc., an employee-owned company with a rich legacy in specialty chemical manufacturing and distribution, we're continuously expanding. With 2 manufacturing plants and 27 distribution facilities across 20 states, we're seeking a dedicated Customer Service Rep professional to join our team to assist with opportunities. Reporting to the Office Manager, this role will be responsible for being the first line of contact for Harcros Chemicals. This may include email, mail, telephone, or in person by internal and external customers.
Primary Responsibilities & Duties:
- This position must be able to handle a large volume of emails, phone calls and sales order processing.
- Will be the liaison between customers and internal & external associates.
- Processing orders for material or merchandise received from customers.
- Responsible for interacting with customers & suppliers via email, phone call, and web portal.
- Participate in general office duties such as filing, ordering office supplies, sort and deliver mail, and more.
- Enter orders into computer, check inventory levels, generating shipping papers, and check customer credit.
- Constant communication with customers regarding their order status.
- Being the point of contact for external & internal departments such as customers, suppliers, warehouse, shipping & freight carriers.
- Check orders for accuracy. Gather & attaches required additional documentation.
- Prepare & process invoices, issue credit memos, and assist Credit Dept. by checking customer payment status.
- Processes vendor invoices, freight bills, product returns, freight claims, and corrected billings.
- Maintains signature file of additional forms for customer order release.
- Schedule production of product as necessary.
- Coordinates shipments to other branch facilities and customers.
- Other duties may be assigned.
Education and/or Experience:
- High school Diploma or General Education Degree.
- 1-3 years related experience and/or training.
- CRM experience preferred.
- And/Or equivalent combination of education and experience
The Required Skills We Are Looking For:
- Proficient in writing routine reports and correspondence, and effective communication skills for addressing groups of customers or employees.
- Ability to read and interpret safety rules, operating instructions, and procedure manuals
- Proficient in calculating figures and amounts, such as discounts and percentages, and applying basic algebra.
- Demonstrated ability to effectively use Office 365 applications
The Impact You Will Make:
- The ability to learn and grow as a Customer Service Rep Professional.
- Build a long-term career with a great organization.
- Being an Employee-Owner.
Physical Capabilities & Requirements:
- Occasional standing, walking, and sitting.
- Ability to lift/move up to 10 pounds regularly, 25 pounds frequently, and up to 50 pounds occasionally.
Work Environment:
- Noise level is moderate to loud.
The Benefits- Harcros Chemicals is 100% Employee-Owned
- Employee Stock Ownership Plan (ESOP)*
*Qualifying period must be met. - Profit Share Program*
*Qualifying period must be met. - Safe Harbor Contribution*
- 401(k) Match*
- Medical, Vision & Dental Insurance Coverage
- Employer Paid Life Insurance
- Parental Leave
- Employer Paid Accidental Death & Dismemberment
- Employer Paid Short Term & Long-Term Disability*
- Employee Assistance Program
- Inquire about additional benefits
**The information on this Benefit leaflet is presented for illustrative purposes and is based on information provided by the employer. The text contained in this was taken from various summary plan descriptions and benefit information. While every effort was taken to accurately report benefits, discrepancies, or errors are always possible. In case of discrepancy between this and the actual plan documents the actual plan documents will prevail. All information is confidential, pursuant to the Health Insurance Portability and Accountability Act of 1996. If you have any questions about your Guide, please refer to the Employee Manual for additional information or contact benefits manager.**
Harcros Chemicals is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, religion, national origin, age, disability, veteran status, or other protect classification.
