What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE position at Harcros Chemicals?
Customer Service Representative
SUMMARY
This position is responsible for being the first line of contact for Harcros. This may include email, mail, telephone, web portal, or in person by internal & external customers.
Essential Duties and Responsibilities- Other duties may be assigned. Responsibilities may vary by location.
- This position must be able to handle a large volume of emails, phone calls and sales order processing.
- Will be the liaison between customers and internal & external associates.
- Processing orders for material or merchandise received from customers.
- Responsible for interacting with customers & suppliers via email, phone call, and web portal.
- Participate in general office duties such as filing, ordering office supplies, sort and deliver mail, and more.
- Enter orders into computer, check inventory levels, generating shipping papers, and check customer credit.
- Constant communication with customers regarding their order status.
- Being the point of contact for external & internal departments such as customers, suppliers, warehouse, shipping & freight carriers.
- Check orders for accuracy. Gather & attaches required additional documentation.
- Prepare & process invoices, issue credit memos, and assist Credit Dept. by checking customer payment status.
- Processes vendor invoices, freight bills, product returns, freight claims, and corrected billings.
- Maintains signature file of additional forms for customer order release.
- Schedule production of product as necessary.
- Coordinates shipments to other branch facilities and customers.
Experience and Education Criteria
The Impact You Will Make :
What We Are Looking For :
The Benefits- Harcros Chemicals is 100% Employee-Owned
The information on this Benefit leaflet is presented for illustrative purposes and is based on information provided by the employer. The text contained in this was taken from various summary plan descriptions and benefit information. While every effort was taken to accurately report benefits, discrepancies, or errors are always possible. In case of discrepancy between this and the actual plan documents the actual plan documents will prevail. All information is confidential, pursuant to the Health Insurance Portability and Accountability Act of 1996. If you have any questions about your Guide, please refer to the Employee Manual for additional information or contact benefits manager.
