What are the responsibilities and job description for the BUSSER position at Hard Rock Cafe?

Job Description

Overview

Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned / licensed or managed Rock Shops®, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category.

HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes’ Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit www.hardrock.com or shop.hardrock.com.

Responsibilities

Because of the business volume, bussers may be used at Hard Rock Cafe. They are directly responsible for the maintenance and upkeep of the restaurant, which allows other departments to focus on the guests.

Clearing dirty tables.
Resetting tables.
Sweeping the floor.
Emptying trash cans.
Stocking ice / products.
Maintaining a clean and organized back dock area.
Pre-bussing tables.
Having a sense of urgency.
Assisting and communicating with hosts, servers and other bussers.
In some Cafes : removing ketchups; refilling guests’ drinks and setting up bar pre- mixes.

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications

EXPERIENCE, EDUCATION, CERTIFICATIONS

High School diploma or GED equivalent.

SKILLS

Remaining calm in a hectic, fast-paced atmosphere.

Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.

Displaying a positive and outwardly friendly attitude toward guests and co-workers.

PHYSICAL DEMANDS

Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.

Ability to sit for extended periods of time.

Ability to make repeating movements of the arms, hands, and wrists.

Ability to express or exchange ideas verbally and perceive sound by ear.

Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.

Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.

Ability to turn or twist body parts in a circular motion.

Ability to tolerate exposure to heat, cold, chemicals, and loud / noisy environment.

Ability to travel via auto or airplane for long periods of time.

ADDITIONAL REQUIREMENTS

Maintaining a well-groomed appearance (“having a plan”).

Following all uniform guidelines.

Practicing all general safety & sanitation standards.

Recycling products, where possible.

Maintaining HRC’s 5 core Values and Mission Statement.

This Cafe may cross-train the Servers and the Bussers. This “Server Assistant” will become a rotated position for the Servers and only used during busy volume Please see the Server job description for details.

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